Enterprise Software Support Specialist

2 weeks ago

Bloomfield Hills, Michigan, United States Edward Rose & Sons Full time
Enterprise Software Support Engineer

At Edward Rose & Sons, we are committed to career development for our team members. We offer a unique opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

Key Responsibilities:
  • Provide advanced support and troubleshooting for ERP and CRM software (Yardi Voyager, RentCaf CRM, and RentCaf, Yardi Elevate, YardiOne, Aspire) and related applications.
  • Manage service requests, prioritize and route client requests to both internal and external resources.
  • Follow-up on projects with clients and senior members of the technology team.
  • Perform special projects as assigned by the enterprise software support team leader.
  • Stay current with Yardi and related applications, changes, and updates.
  • Research solutions to issues using available information resources.
  • Occasional extended support coverage - which may include on-call, evening and/or weekend hours.
  • Work closely with other departments for collaborating IT projects.
Requirements:
  • Bachelor's degree in technology related field or previous job equivalent experience in ERP, CRM, and property management is required.
  • Strong working knowledge of Yardi and related applications (Voyager, RentCaf CRM, and RentCaf, Yardi Elevate, YardiOne, Aspire).
  • Preferred Technology Exposure: SharePoint, Microsoft Windows, Microsoft Office365, Windows administration.
  • Knowledge and experience of customer service practices.
  • The ability to work cooperatively with others.
What We Offer:
  • Comprehensive benefits package, including 401(k) with company match
  • On the job training and development
  • Generous paid time off programs
  • Competitive compensation plan with bonus opportunities
  • Great work environment
  • Opportunities for advancement
  • Discounted apartment home

We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workforce. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.

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