Business Operations Head

4 weeks ago


Lincolnshire, Illinois, United States Aon Full time

We are seeking a highly skilled Business Operations Head to join our team at Aon. This exciting opportunity will support our Client Services group in our Chicago, IL office.

The Business Operations Head is responsible for the fulfillment of service requirements to assigned Aon Retail Brokerage clients through resources offshore.

This role oversees 10-20 specialists and empowers the Business Operations Head to make decisions related to resource management, employee development needs, process development, and implementation of processes and procedures.

The Business Operations Head ensures that transactions are executed with the highest degree of accuracy, according to established timeframes, and within the standards required to meet all compliance and control guidelines.

This role manages overall client satisfaction and participates in decisions involving service-related issues and resolution/solutions with the offshore team.

The Business Operations Head evaluates and recognizes staff performance in collaboration with the offshore team, recommends/provides training and development opportunities, and manages client deliverables.

This role monitors resources and transactions to ensure the necessary activities to initiate and deliver a renewal, process an invoice, issue auto IDs, process surplus lines, resolve premium account discrepancies, initiate endorsements, and process other client requests.

The Business Operations Head audits performance to determine if client fulfillment is in accordance with client expectations as it relates to timeliness and accuracy of deliverables.

This role conducts office and/or client visits upon request and participates in the development of client solutions with ARS Field Office Management.

The Business Operations Head creates a transition plan that includes training for resources in India, establishment of service measurements, and a timeline for actual transition.

This role manages special projects to streamline processes handled by offshore ACS partners.

The ideal candidate must have 3 or more years of work as a Client Service Representative and over 7 years of commercial insurance and/or related business experience.

The Business Operations Head must be available for up to 4 trips a year or as needed for a period of up to 30 days for training in India.

This role requires proven technical competency in commercial insurance, with the ability to demonstrate capabilities to create innovative and controlled solutions.

The Business Operations Head must have experience in resource deployment and utilization management.

This role operates in a fast-paced output-driven environment that requires staff members to multi-task, react quickly, and perform tasks that are not routine.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; medical, dental, and vision insurance; various types of leaves of absence; paid time off, including 12 paid holidays throughout the calendar year; 15 days of paid vacation per year; paid sick leave as provided under state and local paid sick leave laws; short-term disability and optional long-term disability; health savings account; health care and dependent care reimbursement accounts; employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies; adoption assistance; tuition assistance; commuter benefits; and an employee assistance program that includes free counseling sessions.

Eligibility for benefits is governed by the applicable plan documents and policies.



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