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Director of Operations

2 months ago

lincolnshire, United States Benchmark Products Full time

Position Summary


The position is accountable for leading the Operations teams of the company, including customer service, warehouse operations, cleanroom packaging team, purchasing, and IT/facility infrastructure. This position is responsible for ensuring compliance with the company’s ISO 9001:2105 Quality System and Standard Operating Procedures. This position reports directly to the CEO and will play a critical role in developing and implementing key strategic projects, such as advanced inventory planning capabilities, customer service tools, and facility enhancements and maintenance.


Responsibilities include:


Customer Service

  • Lead and develop team consisting of Supervisor and 4 Customer Service Representatives
  • Ensure customer service level is at or above 97%
  • Assess opportunities to improve team efficiency through process and technology enhancements
  • Maintain service level reporting, and improve tracking on customer backorder levels
  • Ensure team is properly staffed to support company growth targets


Purchasing

  • Manage one senior inventory planner
  • Utilize our forecasting tool and reporting to assist decision making process to reduce inventory turns
  • Partner with VP of Finance to ensure appropriate inventory stocking strategies
  • Implement process to proactively manage inventory with expiration dates


Operations and Logistics


  • Drive efficiency and productivity initiatives to support company growth objectives, deliver higher service, and improve cost
  • Implement production planning processes for cleanroom production teams. Accountable for safe, effective, and adequate finished good inventory levels in line with forecasted demand
  • Develop a process for growth in our BBS product line that includes staffing our BBS cleanroom, production management, and component purchasing
  • Lead team consisting of Warehouse/Inventory Manager, 4 Warehouse Associates, 10 Cleanroom Packaging Associates, and variable levels of temporary employees
  • Maintain reporting on warehouse capacity, develop metrics and tracking capabilities to assess warehouse labor needs, efficiency, and quality
  • Ensure adherence to company Standard Operating Procedures, customer shipping requirements, and warehouse processing policies
  • Properly staff warehouse and cleanroom packaging teams and develop a plan to support company growth targets
  • Coordinate facility maintenance needs and requirements
  • Support and coordinate IT enhancement projects


Quality Management


  • As head of Operations, ensure the company’s quality system and standard operating procedures are executed and adhered to
  • Periodically review standard operating procedures, and ensure staff is properly trained
  • Participate in customer audits and work closely with our Quality Manager to ensure we are continuously audit-ready
  • Partner with the lead Engineer of BBS to ensure tubing assemblies and delivery dates meet customers’ quality expectation


Qualifications


  • Bachelor's Degree in Operations Management, Supply Chain, or similar
  • A minimum of 7 years of progressive operations management experience
  • Professional experience in Distribution or Manufacturing Organization, Pharma or Healthcare industry is a plus
  • Proficiency with Sage ERP systems, warehouse management systems, and MS Office (Excel, Word, PowerPoint) is highly desired
  • Exposure to ISO 9001:2015 Quality Systems/Processes and in-process improvement is desired

 

Skills/Abilities/Competencies


  • Initiative - comfortable acting with a sense of urgency, willing to challenge others when appropriate
  • Integrity - unquestionable moral character with high integrity
  • Communication - excellent communication (written and verbal) and interpersonal skills
  • Relationship Building – record of establishing and maintaining professional working relationships with customers, co-workers, sales reps, vendors, investors, etc.
  • Problem Solving & Decision Making - ability to identify problems, collect/analyze financial data, and willing to make sound business decisions after analysis
  • Customer Focus – ensures processes and team are oriented around customer needs and commitments
  • Results Orientation & Business Thinking – focused on outcomes with consideration for integrated business processes
  • Drive & Energy - ability to initiate and conduct multiple projects simultaneously, independently and in a supportive team environment
  • Adaptability – the ability to adjust to new conditions based on company initiatives and customer needs
  • Process Improvement - focus on details, excellent follow-up/follow through
  • Organizing & Planning – knows how to get things done in a thoughtful, planful and orderly manner