Strategic Library Consultant
4 days ago
Job Summary
We are seeking a highly skilled Strategic Library Consultant to join our team at Clarivate Analytics US LLC. As a key member of our Content & Workflow Strategy team, you will play a critical role in improving service levels and outcomes for our library customers.
About the Role
You will lead customer engagements with libraries in support of all transactional models, including Evidence-Based Acquisition, Demand-Driven Acquisition, Approvals, and other ProQuest Books solutions. To be successful in this role, you will need to have a strong understanding of library workflows and data standards, as well as excellent project management and communication skills.
Key Responsibilities
- Manage customer escalations and negotiate resolution
- Work with library workflows and data standards
- Develop and implement strategic plans to drive business growth
- Contribute to the development of best practices and knowledge assets internally and customer-facing
Requirements
- 3 years' experience in a library or book publishing operations or customer-facing role
- Experience in academic library acquisitions, systems, and/or collections an asset
- Proven project management abilities, including strong communication and presentation skills
- Comfortable proactively reaching out and talking to customers by phone, in person, and via online meeting tools to demonstrate product features
- Excellent and creative problem-solving skills
- Ability to juggle multiple projects with minimal supervision
- Proficient in Microsoft Suite, specifically Excel and PowerPoint
- Experience in consultative selling and strategic account management
- Postgraduate qualification in Library, Information Management, IT or Business
- PMP or another project management certification
- Familiarity with cloud-based or SaaS products
What We Offer
- Full-time, permanent position
- ~40% travel required
- Opportunity to work with a leading provider of information and analytics solutions
Clarivate Analytics US LLC is an Equal Opportunity Employer
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