Strategic Library Consultant

4 days ago


Seattle, Washington, United States Clarivate Analytics US LLC Full time

Job Summary

We are seeking a highly skilled Strategic Library Consultant to join our team at Clarivate Analytics US LLC. As a key member of our Content & Workflow Strategy team, you will play a critical role in improving service levels and outcomes for our library customers.

About the Role

You will lead customer engagements with libraries in support of all transactional models, including Evidence-Based Acquisition, Demand-Driven Acquisition, Approvals, and other ProQuest Books solutions. To be successful in this role, you will need to have a strong understanding of library workflows and data standards, as well as excellent project management and communication skills.

Key Responsibilities

  • Manage customer escalations and negotiate resolution
  • Work with library workflows and data standards
  • Develop and implement strategic plans to drive business growth
  • Contribute to the development of best practices and knowledge assets internally and customer-facing

Requirements

  • 3 years' experience in a library or book publishing operations or customer-facing role
  • Experience in academic library acquisitions, systems, and/or collections an asset
  • Proven project management abilities, including strong communication and presentation skills
  • Comfortable proactively reaching out and talking to customers by phone, in person, and via online meeting tools to demonstrate product features
  • Excellent and creative problem-solving skills
  • Ability to juggle multiple projects with minimal supervision
  • Proficient in Microsoft Suite, specifically Excel and PowerPoint
  • Experience in consultative selling and strategic account management
  • Postgraduate qualification in Library, Information Management, IT or Business
  • PMP or another project management certification
  • Familiarity with cloud-based or SaaS products

What We Offer

  • Full-time, permanent position
  • ~40% travel required
  • Opportunity to work with a leading provider of information and analytics solutions

Clarivate Analytics US LLC is an Equal Opportunity Employer



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