Content Strategy Consultant

2 days ago


Seattle, Washington, United States Clarivate Analytics US LLC Full time
About the Role

We are seeking a highly skilled Content & Workflow Strategy Consultant to join our team at Clarivate Analytics US LLC. As a key liaison between product, sales, and support, you will play a crucial role in improving service levels and outcomes for our customers.

Key Responsibilities
  • Lead customer engagements with libraries to support all transactional models, including Evidence-Based Acquisition, Demand-Driven Acquisition, Approvals, and other ProQuest Books solutions.
  • Work closely with customers to create and maintain DDA, Approval/Selection Plans and similar programs for print and electronic books.
  • Analyze customer health and related data to identify trends and opportunities for growth.
  • Collaborate with Sales and internal stakeholders to support sales opportunities, solve issues, communicate improvements, and develop action plans for customers.
  • Establish expertise in ProQuest systems supporting acquisition workflows and maintain working knowledge of the capabilities of other systems.
Requirements
  • MLIS is required.
  • 3 years' experience in a library or book publishing operations or customer-facing role, including ability to manage customer escalations and negotiate resolution.
  • 3 years of experience working with library workflows and data standards.
  • Familiarity with Alma, customer success, or sales roles focused in the library market is a plus.
About the Team

You'll be reporting to the Senior Manager - Content & Workflow Strategy. We are a team of librarians based in the US and Canada, working with libraries and internal stakeholders to ensure our library customers get books using their preferred selection and acquisition workflows.

What We Offer

Full-time, permanent position with 40% travel required. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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