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Mortgage Loan Officer

2 months ago

Seattle, Washington, United States Zillow Full time
About the Role

We are seeking a highly motivated and experienced Mortgage Loan Officer to join our team at Zillow Home Loans. As a Mortgage Loan Officer, you will be responsible for originating mortgage loans, providing exceptional customer service, and building relationships with customers and partners.

Key Responsibilities
  • Originate mortgage loans and provide timely follow-up and courteous professional correspondence
  • Answer and manage incoming calls from customers, ensuring a high level of customer satisfaction
  • Establish and build relationships with customers and partners, including real estate agents
  • Analyze clients' needs to ensure compliance and maximum customer satisfaction
  • Consult with borrowers and guide them through the loan process from inquiry to close
  • Ensure successful completion of all assigned Mortgage Loan Officer Training and Licensing activities
  • Understand and comply with current requirements of applicable federal and state laws and regulations
  • Maintain in-depth knowledge of available loan programs, including FHA, VA, Conventional, ARM, Jumbo, etc.
  • Successfully structure loans for fulfillment partners to underwrite, process, and fund
  • Collaborate with team members and share best practices
Requirements
  • Active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license
  • Successfully completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content
  • 1+ years of mortgage sales experience
  • 2+ years of sales, call center, and customer service experience highly preferred
  • Associates or Bachelors degree preferred
  • Financial/business background preferred
  • Proficient in Microsoft products such as Outlook, Word, and Excel
What We Offer

Zillow Home Loans offers a competitive base pay range of $25.00 hourly, as well as incentive compensation and equity awards. Our team is passionate about providing exceptional customer service and building strong relationships with our customers and partners.

We are an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. If you have a disability or special need that requires accommodation, please contact your recruiter directly.