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Case Management Supervisor
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Social Worker Supervisor to join our team at Selfhelp. As a key member of our management team, you will be responsible for providing supervision to staff involved in the provision of case management services.
Key Responsibilities:
- Supervise social workers and community workers in daily operations of case placement, supervision, coordination, and/or client relations, and problem solve/resolve emergent issues.
- Assist staff members through regularly scheduled individual conferences in analyzing case problems and improving their diagnostic and helping skills.
- Maintain established agency policies and procedures, objectives, quality assurance program, and safety standards.
- Consult with and keep department director informed of activities, needs, and problems related to demands.
- Assure that staff adhere to mandates established by contract and that quality service as well as case coordination services are provided.
- Assist in assessing the case worker's skills and identify specific training needs for staff.
- Evaluate performance of staff periodically and reports to the director.
- Supervise and direct case workers in developing written care plans and comprehensive assessment forms.
- Attend case conferences with social work staff from other departments and agencies.
- Attend community-based meetings and events.
- Attend and actively participate in staff meetings.
- Review case records to ensure that services are provided according to the assessed care plan.
- Assist in resolving difficult client issues.
- Help clients and families through individual or group conferences to understand, accept, and follow care plan recommendations.
- Participate in planning for improving services by interpreting social factors pertinent to development of program.
- Provide coverage for workers who are out of office, sick, or on vacation.
- Substitute for Director in his/her absence.
Requirements:
- MSW required.
- Two years human services experience.
- One year supervisory experience.
- Valid driver's license and car registration.
- Bilingual Chinese or Korean preferred.
- Working knowledge of Microsoft Office Suite and other technology.
- Able to work independently.
- Excellent verbal and written skills.
- Excellent customer service skills.
Working Conditions/Physical Demands:
- Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Occasionally exposure to toxic or caustic substances and outdoor weather conditions; risk of exposure to pathogens and unsanitary conditions in client's homes.
