Case Management Supervisor

6 days ago


Bronx, New York, United States BronxWorks Full time
Job Title: Case Management Supervisor

BronxWorks is seeking a skilled Case Management Supervisor to join our team. As a Case Management Supervisor, you will be responsible for providing direct services to clients, managing a small caseload, and ensuring all programs meet contractual goals and reporting requirements.

Key Responsibilities:
  • Provide direct services to clients, including home visits, escorts in the field, documentation of progress notes, assessments, and service plans.
  • Maintain case records and statistics for program, analyzing trends and improving service delivery.
  • Assist the Assistant Program Director and Program Director in recruiting and training direct service staff.
  • Administer personnel policies and procedures under the guidance of the program director.
  • Hold weekly supervision meetings with staff.
  • Ensure all programs meet contractual goals and reporting requirements.
  • Submit internal progress reports on a monthly basis, or more frequently as required.
  • Monitor staff performance, including performing case reviews and structured observations.
  • Participate in, and encourage staff to become involved in agency events.
  • Act as liaison with the community, including the area community district and board.
  • Perform additional duties as assigned.
Program Specific Responsibilities:
  • Manage a team of Case Managers and provide Clinical Supervision to Social Work staff, if applicable.
  • Act as Liaison with SSA, PPOH Psychiatrist, and medical clinic staff on and off-site.
  • Coordinate clinical services for tenants, including discharge planning and hospitalizations in collaboration with Team Leaders.
  • Complete certification for Medication Monitoring Training and provide service on-site for tenants.
  • Provide clinical leadership and collaborate with the Program Director and Assistant Program Director to ensure program compliance with DOHMH and HRA contracts.
  • Hold monthly clinical supervision/trainings with staff supervised.
  • Become Soars certified within one month of hire.
  • Work one Saturday shift per month (8am-4pm).
Requirements:
  • Master's degree in Social Work or in a related field of study with a minimum of 2 years experience providing case management services required.
  • Prior supervisory experience working in a social service agency strongly preferred.
  • Minimum of two years program experience in supportive housing strongly preferred.
  • Proficiency in modern business communications, including personal computers, electronic mail, voicemail, facsimile, and copier equipment.
  • Bilingual in Spanish is preferred, but not required.

BronxWorks is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.


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