Case Manager Supervisor

1 month ago


Bronx, New York, United States New York Psychotherapy and Counseling Center Full time
Job Title: Case Manager Supervisor

At New York Psychotherapy and Counseling Center, we are seeking a highly skilled and experienced Case Manager Supervisor to join our team. As a key member of our clinical staff, you will be responsible for supervising a team of Case Managers, ensuring that incoming referrals and reassignments are processed in a timely and compliant manner.

Key Responsibilities:
  • Supervise and train Case Managers in clinical, administrative, and advocacy skills
  • Assist in the training of new Case Managers as part of their onboarding process
  • Provide guidance on handling referrals and clients, and ensure that all staff members are equipped to provide high-quality services
  • Assign incoming referrals to Case Management team for processing, and ensure that all therapists have a reasonable caseload at all times
  • Coordinate reassignment efforts and perform other duties as assigned by Supervisor
Requirements:
  • Bilingual, fluent in English and Spanish
  • Ability to travel to all clinics, weekly
  • Completion of degree or diploma in social work or social services is preferred
  • A minimum of 3 years of experience in patient intake or medical office administration
  • Strong affinity for customer service and excellent communication skills
  • 3 years of experience using an EHR system and proficiency in Microsoft Office
  • Exceptional problem-solving skills and ability to multi-task with attention to detail
  • Working knowledge of PSYCKES and EPACES
  • Passionate about NYPCC's mission and values
What We Offer:
  • Competitive salary range: $65,000 - $75,000 per year
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and company-paid holidays
  • 403B retirement plan with match
  • Professional development opportunities through NYPCC Academy
  • A supportive and collaborative work environment


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