Cloud Support Specialist

3 weeks ago


Raleigh, North Carolina, United States Cox Communications Full time
About the Role

Cox Communications is seeking a highly skilled Cloud Support Technician to join our team. As a Cloud Support Technician, you will be responsible for providing exceptional technical support to our clients utilizing our managed services in O365.

Key Responsibilities
  • Maintain multiple customer environments
  • Work 40+ hours a week
  • Update and manage ticket backlog based on internal policies
  • Crisis Management - Identify any high priority issues and escalate to next level
  • Provide a Customer-First experience while utilizing phones and email to manage tickets
  • Work cohesively with team as well as all divisions of company
  • Customer-first approach
  • Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues
  • Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
  • Be able to listen to, accept, and follow direction from more senior engineers
  • Flexibility to be customer facing and travel to customer sites
Requirements
  • High School Diploma/GED
  • Excellent communication, presentation, writing, and editorial abilities
  • Excellent organizational and time management skills
  • Critical thinking and problem solving
  • Require limited supervision and direction
  • Ability to work on a 24x7 on-call rotation schedule
  • Flexible work hours
Benefits

Cox Communications offers a competitive hourly base pay rate of $21.06 - $31.63/hour, as well as additional compensation that may include commission and/or an incentive program. Employees are also eligible for a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Cox Communications is an Equal Employment Opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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