Technical Support Specialist
3 weeks ago
U.S. CAD Holdings, LLC is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical support and training to clients on Autodesk Construction Cloud (ACC) software.
Key Responsibilities:
- Provide technical support and training to clients on ACC software
- Conduct in-person and remote training sessions for clients
- Effectively communicate the benefits of Autodesk technology and U.S. CAD services to clients
- Assist with data integrity requests, including maintenance of project files and data
- Report to internal team on weekly and as needed basis
- Attend meetings (internal and client facing) for ACC related projects
Requirements:
- Experience with Autodesk products, specifically ACC
- General knowledge in construction processes and terminology
- High school diploma or GED and a minimum of 2-years technical support or customer service experience
- Troubleshooting experience with Windows operating systems and applications
- Excellent analytical and problem-solving skills
- Excellent communication and presentation skills
Preferred Qualifications:
- Associates or Bachelor's degree in a related field
- Experience with Autodesk software, minimum 3 years
- Experience with Data Tools, specifically Power BI
Company Culture & Core Values:
- Honesty & Integrity: Words and actions in complete alignment
- Commitment to Excellent Service: Providing quality work and follow-through
- Accountability: Responsible to our coworkers, our customers and ourselves
- Trust and Mutual Respect: The foundation for win-win relationships
Pay Range: $70k-$90K
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