Technical Support Specialist

3 weeks ago


Raleigh, North Carolina, United States U.S. CAD Holdings, LLC Full time
Job Title: Technical Support Specialist - Autodesk Construction Cloud

U.S. CAD Holdings, LLC is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical support and training to clients on Autodesk Construction Cloud (ACC) software.

Key Responsibilities:

  • Provide technical support and training to clients on ACC software
  • Conduct in-person and remote training sessions for clients
  • Effectively communicate the benefits of Autodesk technology and U.S. CAD services to clients
  • Assist with data integrity requests, including maintenance of project files and data
  • Report to internal team on weekly and as needed basis
  • Attend meetings (internal and client facing) for ACC related projects

Requirements:

  • Experience with Autodesk products, specifically ACC
  • General knowledge in construction processes and terminology
  • High school diploma or GED and a minimum of 2-years technical support or customer service experience
  • Troubleshooting experience with Windows operating systems and applications
  • Excellent analytical and problem-solving skills
  • Excellent communication and presentation skills

Preferred Qualifications:

  • Associates or Bachelor's degree in a related field
  • Experience with Autodesk software, minimum 3 years
  • Experience with Data Tools, specifically Power BI

Company Culture & Core Values:

  • Honesty & Integrity: Words and actions in complete alignment
  • Commitment to Excellent Service: Providing quality work and follow-through
  • Accountability: Responsible to our coworkers, our customers and ourselves
  • Trust and Mutual Respect: The foundation for win-win relationships

Pay Range: $70k-$90K



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