Cloud Support Specialist

1 month ago


Raleigh, North Carolina, United States Cox Communications Full time
Cloud Support Technician

RapidScale is seeking a skilled Cloud Support Technician to join our team. As a Cloud Support Technician, you will be responsible for providing exceptional technical support to our clients utilizing our managed services in O365.

Key Responsibilities:
  • Maintain multiple customer environments
  • Work 40+ hours a week
  • Update and Manage ticket backlog based on internal policies
  • Crisis Management - Identify any high priority issues and escalate to next level
  • Provide a Customer-First experience while utilizing phones and email to manage tickets
  • Work cohesively with team as well as all divisions of company
  • Customer-first approach
  • Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues
  • Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
Requirements:
  • High School Diploma/GED
  • Excellent communication, presentation, writing, and editorial abilities
  • Excellent organizational and time management skills
  • Critical thinking and problem solving
  • Require limited supervision and direction
  • Drive results and set priorities independently
  • Ability to work on a 24x7 on-call rotation schedule
  • Flexible work hours
Technical Requirements:
  • Technical documentation: creating and maintaining Microsoft Office 365's Cloud suite including Office, Teams, SharePoint, Intune and OneDrive
  • Working with Exchange 2010, 2013, 2016, 2019 and Exchange Hybrid servers, Exchange Online
  • Active Directory
  • Spam Filtering
  • Secure Email
  • Backup Recovery
  • File Transfers
Compensation and Benefits:

Hourly base pay rate is $21.06 - $31.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today.



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