Cloud Support Manager

14 hours ago


Raleigh, North Carolina, United States Cox Communications Full time
About the Role

We are seeking a highly skilled and experienced Cloud Support Manager to join our team at Cox Communications. As a Cloud Support Manager, you will be responsible for leading a team of technical support specialists and ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Lead a team of technical support specialists to ensure that our customers receive timely and effective support.
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of our technical support operations.
  • Collaborate with other departments to ensure that our technical support operations are aligned with the overall goals and objectives of the company.
  • Provide coaching and training to technical support specialists to ensure that they have the skills and knowledge needed to provide exceptional service and support.
  • Monitor and analyze technical support metrics to identify areas for improvement and develop strategies to address them.
Requirements
  • 6+ years of experience in a technical support role, with at least 1 year of experience in a leadership or management position.
  • Experience working in a cloud-based environment, with a strong understanding of cloud computing technologies and architectures.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team of technical support specialists.
  • Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Experience with technical support tools and technologies, such as ticketing systems and knowledge management systems.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical support professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



  • Raleigh, North Carolina, United States Cox Communications Full time

    About the RoleWe are seeking a highly skilled Cloud Support Manager to join our team at Cox Communications. As a key member of our technical operations team, you will be responsible for leading our cloud support services and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead a team of technical support specialists to provide...


  • Raleigh, North Carolina, United States Cox Enterprises Full time

    About the RoleWe are seeking a highly skilled Cloud Support Manager to join our team at Cox Communications. As a key member of our cloud engineering team, you will be responsible for leading a team of cloud support engineers and ensuring the delivery of exceptional customer experiences.Key ResponsibilitiesLead a team of 8-12 cloud support engineers,...


  • Raleigh, North Carolina, United States Cox Enterprises Full time

    About the RoleWe are seeking a highly skilled Cloud Support Manager to join our team at Cox Communications. As a Cloud Support Manager, you will be responsible for leading a team of cloud engineers and providing exceptional support to our customers.Key ResponsibilitiesLead a team of cloud engineers to provide timely and effective support to customers.Develop...

  • Cloud Support Manager

    2 weeks ago


    Raleigh, North Carolina, United States Cox Communications Full time

    About the RoleWe are seeking a highly skilled and experienced Cloud Support Manager to join our team at Cox Communications. As a key member of our IT organization, you will be responsible for leading our cloud support operations and ensuring that our customers receive exceptional service and support.Key ResponsibilitiesLead a team of 8-12 members in...


  • Raleigh, North Carolina, United States Cox Communications Full time

    Job Title: Overnight Cloud Support ManagerWe're seeking a highly skilled and experienced Overnight Cloud Support Manager to join our team at Cox Communications. As a key member of our client services organization, you will be responsible for leading a team of technical support professionals in providing exceptional end-to-end client experience across all...


  • Raleigh, North Carolina, United States Cox Communications Full time

    About the RoleWe are seeking a highly skilled Cloud Support Manager to join our team at Cox Communications. As a key member of our IT organization, you will be responsible for leading a team of technical support professionals and ensuring the delivery of exceptional customer experiences.Key ResponsibilitiesLead a team of 8-12 technical support professionals,...


  • Raleigh, North Carolina, United States Cox Communications Full time

    Job SummaryWe are seeking a highly skilled Cloud Support Engineer II to join our team at Cox Communications.Key ResponsibilitiesMaintain multiple customer environments to ensure seamless service delivery.Work a standard 40-hour week, with flexibility to adapt to changing priorities.Update and manage the ticket backlog in accordance with internal policies and...


  • Raleigh, North Carolina, United States Cox Enterprises Full time

    About the RoleWe are seeking a highly skilled Cloud Support Engineer II to join our O365 team at Cox Communications. As a key member of our team, you will provide high-level break-fix support for our customers, configuring and maintaining all facets of a Microsoft 365 tenant.Key ResponsibilitiesConfigure, support, and maintain all facets of a Microsoft 365...


  • Raleigh, North Carolina, United States Cox Communications Full time

    About the RoleCox Communications is seeking a highly skilled Cloud Support Engineer II to join our team. As a key member of our cloud services team, you will be responsible for providing exceptional support to our customers, ensuring their cloud infrastructure is running smoothly and efficiently.Key ResponsibilitiesMaintain multiple customer environments,...


  • Raleigh, North Carolina, United States Cox Communications Full time

    About the RoleCox Communications is seeking a highly skilled Cloud Support Engineer II to join our team. As a Cloud Support Engineer II, you will be responsible for providing exceptional technical support to our customers, ensuring their cloud-based services are running smoothly and efficiently.Key ResponsibilitiesProvide technical support to customers via...


  • Raleigh, North Carolina, United States Cox Communications Full time

    About the RoleWe are seeking a highly skilled Cloud Support Engineer to join our team at Cox Communications. As a key member of our Cloud Operations team, you will play a critical role in ensuring the operational success of our clients and internal teams.Key ResponsibilitiesIncident Troubleshooting: Troubleshoot complex system issues and backup failures in...


  • Raleigh, North Carolina, United States Cox Communications Full time

    About the RoleWe are seeking a highly skilled Cloud Support Engineer II to join our O365 team at Cox Communications. As a key member of our team, you will provide top-notch support for our customers, ensuring their Microsoft 365 experience is seamless and efficient.Key ResponsibilitiesConfigure, support, and maintain all facets of a Microsoft 365...


  • Raleigh, North Carolina, United States Cox Communications Full time

    About the RoleCox Communications is seeking a highly skilled Cloud Engineer II to join our team. As a Cloud Engineer II, you will play a key role in supporting customer VMware environments and contributing to the development, growth, and stability of our new VMware support offering.Key ResponsibilitiesMaintain and develop multiple cloud environments within...


  • Raleigh, North Carolina, United States Cloud Software Group Full time

    Marketing Project ManagerAt Cloud Software Group, we're building something special - technology that can help reshape the way people work. As a Marketing Project Manager, you'll play a critical role in helping us achieve this vision.Key Responsibilities:Lead the planning, implementation, and execution of large-scale marketing programs and initiatives from...


  • Raleigh, North Carolina, United States Cox Communications Full time

    Job SummaryRapidScale, a leading cloud computing company, is seeking a skilled Cloud Engineer II to support customer VMware environments. As a key member of our team, you will play a crucial role in the development, growth, and stability of our VMware support offering.Key ResponsibilitiesMaintain and develop multiple cloud environments within our...

  • Cloud Engineer

    12 hours ago


    Raleigh, North Carolina, United States CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Company Full time

    Job DescriptionAre you looking for a challenging role that allows you to apply your technical expertise to a wide range of client environments?Do you desire a position that enables you to critically evaluate an IT environment, make recommendations, and implement solutions?CSP, Inc. is seeking a skilled and passionate Technical Engineer to provide technical...


  • Raleigh, North Carolina, United States Cox Communications Full time

    About the RoleWe are seeking a highly skilled Cloud Support Engineer to join our team at Cox Communications. As a Cloud Support Engineer, you will play a critical role in ensuring the operational success of our clients and internal teams by owning projects critical to our business.Key ResponsibilitiesProvide Excellent Customer Experience: Troubleshoot,...


  • Raleigh, North Carolina, United States Cox Communications Full time

    About the Role:Cox Communications is seeking a highly skilled Cloud Support Engineer II to join our team. As a Cloud Support Engineer II, you will be responsible for providing top-notch support to our customers, ensuring their cloud infrastructure is running smoothly and efficiently.Key Responsibilities:Maintain multiple customer environments, ensuring they...


  • Raleigh, North Carolina, United States Cox Communications Full time

    Job Title: Cloud Support Engineer III, VDIJob Summary:Cox Communications is seeking a highly skilled Cloud Support Engineer III, VDI to join our team. As a Cloud Support Engineer III, VDI, you will be responsible for providing superior tier three support in the VDI technology spaces. You will work closely with our customers to resolve complex technical...


  • Raleigh, North Carolina, United States Cox Communications Full time

    About the RoleWe are seeking a highly skilled Cloud Engineer II to join our team at Cox Communications. As a Cloud Virtualization Engineer, you will play a key role in supporting customer VMware environments and contributing to the development, growth, and stability of our VMware support offering.Key ResponsibilitiesMaintain and develop multiple cloud...