Emergency Communications Supervisor
1 day ago
Join the City of Grand Rapids, MI team as an Emergency Communications Supervisor, where you will play a critical role in ensuring the safety and well-being of our community.
Job Summary:We are seeking a highly skilled and experienced Emergency Communications Supervisor to oversee the operations of our emergency communications center. As a key member of our team, you will be responsible for planning, organizing, and evaluating the work of emergency communications operators, providing on-the-job training and classroom instruction, and maintaining equipment operation.
Key Responsibilities:- Plan, organize, and schedule the work of emergency communications operators
- Provide on-the-job training and classroom instruction to operators on handling emergency calls
- Maintain equipment operation and perform minor repairs
- Prepare and maintain records for weekly and monthly reports
- Operate computer-aided dispatch and related equipment
- Oversee the overall communications training operations program
- Graduation from high school
- Four (4) years of progressively responsible experience in emergency communications work, including lead or supervisory experience
- Possession of a general class radio telephone or telegraph operator's license as issued by the Federal Communications Commission
- Current certification as a NENA ENP, APCO RPL, or APCO CPE
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.
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