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Public Safety Communications Specialist

2 months ago

Grand Rapids, Michigan, United States City of Grand Rapids Full time

Overview of Responsibilities

The primary objective of this role is to efficiently handle 9-1-1 emergency and non-emergency calls from the community seeking assistance from police, fire, or medical services. This position involves:

  • Collecting, categorizing, and enhancing vital information from callers and inputting it into the Computer Aided Dispatch (CAD) system.
  • Dispatching law enforcement personnel to service requests and offering support to field responders.
  • Managing and processing inquiries, departmental records, and communications utilizing the Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC) systems.

Work Schedule

  • The standard work schedule comprises three 12-hour shifts and one six-hour shift weekly, with a two-week rotation and every other weekend off. As a 24/7/365 operation, this role necessitates working various shifts, weekends, and holidays, including mandatory overtime as required.

Compensation

  • Starting pay up to $28.51 per hour for candidates with over three years of relevant experience.
  • Upon successful completion of training, employees may test for promotion to the Emergency Communications Operator II position, with a salary range of $52,178 to $69,925.

Key Duties and Responsibilities

  • Responds to public requests for assistance and dispatches service calls to appropriate units while monitoring the status of emergency responders through the CAD system and radio communications.
  • Obtains and verifies incident details from callers via verbal, text, and telecommunications device for the deaf (TDD) conversations, adhering to established protocols and utilizing 9-1-1 telephone equipment, CAD, and GIS mapping systems.
  • Accesses and maintains information from LEIN and NCIC systems.
  • Monitors assigned channels and communicates with emergency responders using two-way radio equipment.
  • Maintains records and prepares necessary reports.
  • Performs related tasks as required.

Qualifications

  • High school diploma or equivalent.
  • No related work experience required, or any equivalent combination of training and experience.

Essential Skills and Abilities

  • Knowledge of modern office procedures, methods, and computer systems.
  • Interpersonal skills to develop and maintain effective working relationships.
  • Ability to perform various tasks, often shifting from one type of duty to another.
  • Proficiency in interpreting maps and maintaining accurate records.
  • Effective oral and written communication skills.
  • Ability to manage multiple tasks simultaneously and meet deadlines.
  • Capability to stay calm and focused in emergency situations.
  • Confidentiality in handling sensitive information.
  • Proficient operation of a multi-screen console connected to 9-1-1 telephone equipment and CAD systems.
  • Ability to memorize industry-specific terminology and codes.

Additional Information

The City of Grand Rapids is committed to equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, or any other non-merit factor.