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Technical Content Specialist

2 months ago

Miramar, Florida, United States Space Coast Credit Union Full time

**Job Summary**

We are seeking a highly skilled Technical Content Specialist to join our team at Space Coast Credit Union. As a key member of our IT department, you will be responsible for creating and maintaining high-quality technical documentation for our IT products and services.

Key Responsibilities:

  • Develop and maintain technical documentation, including standard operating procedures, technical inventory, user guides, manuals, online help, and knowledge articles.
  • Collaborate with IT managers, engineers, developers, and subject matter experts to understand product features and functionality and translate technical information into clear and concise documentation.
  • Ensure that all documentation adheres to style and formatting guidelines and is up-to-date with the latest product releases and updates.
  • Communicate technical information to non-technical audiences in a clear and concise manner.
  • Write documentation for internal teams, including developers, network engineers, and IT technicians.
  • Continuously improve documentation processes and tools to enhance the quality and efficiency of documentation production.
  • Create visual aids, such as diagrams and charts, to assist readers in understanding complex products or processes.

Requirements:

  • Bachelor's degree in an appropriate field of study or equivalent work experience.
  • 3-5 years of technical writing experience, with a preference for experience in an IT organization.