Training and Development Specialist

3 weeks ago

Miramar, Florida, United States Staffmark Group Full time
Job Description

We are seeking a highly skilled Training Specialist to join our team at Staffmark Group. As a key member of our Learning and Development team, you will be responsible for training teams on advanced prospect engagement techniques to drive revenue and create value.

Key Responsibilities:

  • Analyze enrollment team performance data and call recordings to identify skill gaps and training needs
  • Develop and refine training programs based on these insights, ensuring alignment with white-glove service standards
  • Measure the impact of training initiatives on key enrollment metrics and adjust facilitation methods accordingly
  • Deliver training using a variety of instructional techniques and formats to engage different learning styles and ensure effective knowledge transfer
  • Utilize in-depth knowledge of pipeline management to teach teams how to leverage data to track and manage student progress, optimizing each stage for better outcomes
  • Provide product knowledge training that empowers staff to communicate value propositions effectively, enhancing their ability to guide prospective students
  • Focus training strategy on nuanced relationship building and consultative approaches
  • Design engaging, high-impact training materials that focus on consultative enrollment strategies and relationship-building techniques
  • Work closely with the Quality Assurance & Insights team to identify areas for improvement and develop targeted training solutions

Requirements:

  • Bachelor's Degree Preferred or related experience
  • 4 years of presentation experience in both a soft skills and hard skills capacity, 6 months curriculum development, technical/system document writing and/or development. Required
  • Advanced understanding of sales training models
  • Proven experience in training sales teams, with a focus on consultative sales models
  • Knowledge of principles and methods for curriculum and training design; teaching and instruction for individuals and groups; and the measurement of training effects
  • Knowledge of human behavior and performance specifically related to Adult Learning Theory
  • Knowledge of individual differences in ability, personality, and interests as well as learning and motivation
  • Strong understanding of CRM tools and the ability to teach the value of data accuracy and effective notetaking
  • Demonstrated ability to create strategic training plans and adapt content to meet evolving business needs

About Us:

Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark Group is an E-Verify employer.

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