Senior Training Specialist

3 days ago

Miramar, Florida, United States Ross University School of Medicine Full time
Job Title: Senior Training Specialist

We are seeking a highly skilled Senior Training Specialist to join our team at Ross University School of Medicine. As a key member of our training and development team, you will play a critical role in designing and delivering impactful training programs that equip our enrollment staff with the skills needed to effectively manage pipelines, leverage data-driven insights, and enhance product knowledge.

Key Responsibilities:
  • Analyze enrollment team performance data and call recordings to identify skill gaps and training needs.
  • Develop and refine training programs based on these insights, ensuring alignment with white-glove service standards.
  • Measure the impact of training initiatives on key enrollment metrics and adjust facilitation methods accordingly.
Training Delivery & Facilitation:
  • Deliver training using a variety of instructional techniques and formats (e.g., workshops, role-playing, simulations) to engage different learning styles and ensure effective knowledge transfer.
  • Train enrollment teams on the critical importance of accurate and detailed notetaking within CRM systems to improve data quality and enhance pipeline visibility.
  • Utilize in-depth knowledge of pipeline management to teach teams how to leverage data to track and manage student progress, optimizing each stage for better outcomes.
  • Provide product knowledge training that empowers staff to communicate value propositions effectively, enhancing their ability to guide prospective students.
  • Focus training strategy on nuanced relationship building and consultative approaches.
Enrollment-Focused Curriculum Development:
  • Design engaging, high-impact training materials that focus on consultative enrollment strategies and relationship-building techniques.
  • Working with the T&D team, review and inform on content that supports the development of key skills like effective communication, needs assessment, and guiding prospective students through the decision-making process.
  • Develop comprehensive onboarding programs for new hires and continuous learning opportunities for experienced staff, ensuring a consistent and scalable approach to training.
Collaboration and Partnership:
  • Work closely with the Quality Assurance & Insights team to identify areas for improvement and develop targeted training solutions.
  • Partner with enrollment leadership and subject matter experts to ensure training content aligns with best practices and organizational goals.
  • Collaborate with IT and system owners to coordinate training requirements and ensure content reflects system updates and upgrades.
Continuous Improvement and Innovation:
  • Stay updated on the latest enrollment strategies, pipeline management techniques, and training methodologies through continuous professional development.
  • Incorporate new insights and trends into training programs, demonstrating a commitment to continuous learning and improvement.
  • Participate in new system implementation support centers, providing training guidance and expertise.

Requirements:

  • Bachelor's Degree Preferred or related experience
  • 4 years of presentation experience in both a soft skills and hard skills capacity, 6 months curriculum development, technical/system document writing and/or development.
  • Excellent verbal, presentation, customer service, and communication skills; with the ability to present complex information clearly and engage diverse audiences.
  • Advanced understanding of sales training models.
  • Proven experience in training sales teams, with a focus on consultative sales models.
  • Knowledge of principles and methods for curriculum and training design; teaching and instruction for individuals and groups; and the measurement of training effects.
  • Knowledge of human behavior and performance specifically related to Adult Learning Theory.
  • Knowledge of individual differences in ability, personality, and interests as well as learning and motivation.
  • Strong understanding of CRM tools and the ability to teach the value of data accuracy and effective notetaking.
  • Demonstrated ability to create strategic training plans and adapt content to meet evolving business needs.
  • Time management skills.
  • Critical thinking skills- using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches and ability to effectively communicate those in written and/or oral form.

Benefits:

  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • Participation in Adtalem's Flexible Time Off (FTO) Policy
  • 12 Paid Holidays

Equal Opportunity:

Ross University School of Medicine is an equal opportunity employer and welcomes applications from diverse candidates.

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