Client Relationship Specialist

1 week ago

Phoenix, Arizona, United States Nationwide Marketing Group LLC Full time
Job Overview

Company Background:

Established in 2006, Nationwide Marketing Group, LLC provides comprehensive digital marketing solutions to over 2,700 retailers in the appliance, electronics, furniture, and mattress sectors across North America. Based in Scottsdale, AZ, our mission is to empower small businesses to thrive in the digital marketplace.

At Nationwide Marketing Group, we offer a suite of five innovative products designed to support our clients: RetailDeck, WebFronts, WebFronts ReviewTM, AdRocketTM, and ChatterBox. These tools enable independent retailers to effectively compete against larger retail chains, fulfilling our commitment to assist them in achieving their business aspirations through technology.

Our team embodies a spirit of determination and enthusiasm, guided by our core values: Problem Solving, Continuous Sustainable Improvement, Delivering Value, and Being Trusted Advisors. These principles are essential to our goal of becoming the leading force in digital marketing success for independent retailers.

Position Location: Phoenix, AZ (Hybrid); Open to Remote Candidates within the US

Role Summary:

The Customer Account Managers play a crucial role at Nationwide Marketing Group. They engage with our retail clients on a daily basis, fostering strong relationships and ensuring they maximize the benefits of our offerings. From website management to reputation enhancement, these professionals provide essential training, support, and strategic guidance to help our clients establish a robust online presence.

The ideal candidate will possess a proven track record in retail management or e-commerce oversight. Strong communication skills and meticulous attention to detail are vital to meet our clients' needs effectively. A passion for supporting independent retailers is essential, along with resourcefulness, adaptability, analytical skills, and excellent organizational abilities.

Key Responsibilities:

  • Oversee a portfolio of clients, ensuring high retention rates and customer satisfaction.
  • Collaborate with clients to develop and implement strategies that drive consumer engagement both online and in-store.
  • Manage client expectations and coordinate website modifications to align with their business objectives.
  • Maintain regular communication with clients through emails, calls, and proactive outreach.
  • Lead webinars and conference calls with clients and field representatives as necessary.
  • Conduct monthly reviews of client websites and track progress on mutually established priorities.
  • Provide training and assistance to clients on utilizing our products and tools effectively.
  • Work with cross-functional teams to fulfill client requests and relay feedback for product enhancements.
  • Identify opportunities for clients to leverage additional tools for improved success.

Qualifications:

  • Bachelor's degree in Marketing, Business, or a related discipline.
  • 3-5 years of experience in Account Management or Marketing; agency experience is advantageous.
  • Google Certifications from the Analytics Academy and Google My Business are a plus.

Competencies:

  • Demonstrates a strong commitment to customer service, showing empathy and understanding towards clients.
  • Knowledgeable in retail and/or e-commerce practices.
  • Exhibits excellent interpersonal communication, collaboration, and problem-solving skills.
  • Possesses strong presentation, verbal, written, and organizational capabilities.
  • Self-motivated and able to maintain consistent work hours in a remote environment.
  • Detail-oriented with a solid understanding of project and time management.
  • Able to thrive in a fast-paced, high-volume, and deadline-driven setting.
  • Critical thinking skills to address complex challenges effectively.
  • Familiarity with Google Analytics, SEO, and SEM is beneficial.
  • Proficient in a Windows operating environment.

Work Environment:

Must be able to read, write, and communicate effectively to share and exchange ideas. The role involves frequent typing, writing, and the ability to lift up to 10 pounds. The work environment is primarily sedentary, with occasional walking or standing required. This position may involve numerous unscheduled interruptions and necessitates appropriate business attire.

Why Choose Nationwide Marketing Group:

Nationwide Marketing Group is an equal opportunity employer, committed to fostering a diverse and inclusive workforce. We encourage individuals from all backgrounds to apply. If you require reasonable accommodations during the interview process, please inform us.

Benefits Offered:

  • Competitive base salary and performance-based bonuses.
  • Comprehensive Medical, Dental, and Vision plans with low-cost options for employees.
  • Employer-paid Basic Life/AD&D insurance.
  • Employer-paid Short-Term and Long-Term Disability coverage.
  • Supplemental insurance options through MetLife.
  • Matching 401K plan with immediate vesting.
  • Flexible Paid Time Off policy, Paid Holidays, and Paid Maternity/Paternity leave.
  • Casual business environment.
  • Discount programs on various services and products.

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