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Client Relationship Specialist

2 months ago

Phoenix, Arizona, United States Nationwide Marketing Group LLC Full time
Job Overview

About the Company:

Nationwide Marketing Group, LLC is a leading provider of comprehensive digital marketing solutions tailored for appliance, electronics, furniture, and mattress retailers across North America. Our mission is to empower independent retailers by equipping them with the tools necessary to thrive in the digital marketplace.

Position Summary:

The role of the Customer Account Manager is crucial to our operations. This position involves daily interactions with retail clients, fostering robust relationships, and ensuring they maximize the benefits of our diverse product offerings. From digital presence management to reputation enhancement, Customer Account Managers deliver training, support, and strategic advice to help retailers flourish.

Key Responsibilities:

  • Oversee a portfolio of clients, ensuring high retention rates and satisfaction scores.
  • Collaborate with clients to develop and implement strategies that enhance online and in-store shopping experiences.
  • Manage client expectations and coordinate website updates to align with their business objectives.
  • Maintain regular communication with clients through emails, calls, and proactive outreach.
  • Lead webinars and conference calls to engage clients and field representatives.
  • Conduct monthly reviews of client websites, tracking progress on established priorities.
  • Provide training and assistance to clients on utilizing our products effectively.
  • Work alongside other teams to fulfill client requests and communicate new features based on client feedback.
  • Identify opportunities for clients to leverage additional tools to enhance their success.

Qualifications:

  • Bachelor's degree in Marketing, Business, or a related discipline.
  • 3-5 years of experience in Account Management or Marketing; agency experience is advantageous.
  • Google Certifications from the Analytics Academy and Google My Business are a plus.

Competencies:

  • Strong commitment to customer service, demonstrating empathy and understanding towards clients.
  • Knowledge of retail and e-commerce dynamics.
  • Exceptional communication, collaboration, and problem-solving skills.
  • Proficient in presentation, verbal, written, and organizational abilities.
  • Self-motivated and capable of maintaining productivity in a remote work environment.
  • Detail-oriented with a solid understanding of project and time management.
  • Adept at critical thinking and resolving complex issues.
  • Familiarity with Google Analytics, SEO, and SEM is beneficial.
  • Proficient in a Windows operating environment.

Work Environment:

This position requires effective communication skills, both verbal and written, to convey and exchange ideas. The role is primarily sedentary, involving extensive computer use, with occasional walking or standing. The work environment is dynamic, with frequent interruptions and a need for adaptability.

Why Choose Nationwide Marketing Group:

We are an equal opportunity employer, committed to building a diverse and inclusive workforce. We encourage individuals from all backgrounds to apply and are dedicated to providing reasonable accommodations throughout the hiring process.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive medical, dental, and vision coverage options.
  • Employer-paid life and disability insurance.
  • 401K matching with immediate vesting.
  • Flexible paid time off policy and paid holidays.
  • Business casual work environment.
  • Employee discounts on various products and services.