Administrative Operations Coordinator

3 weeks ago


Los Angeles, California, United States Ascend Full time
Job Summary

We are seeking an experienced Administrative Operations Coordinator to join our team at Ascend. This is a dynamic role that will provide administrative support to the property management team, including periodic reporting and customer service.

About the Role
  • Support the property management team with administrative tasks, including data entry and record-keeping.
  • Provide exceptional customer service to tenants, responding to their inquiries and resolving issues in a timely manner.
  • Work closely with vendors and other building management team members to ensure procedures are followed.
Key Responsibilities
  1. Provide direct administrative support to Director, Operations (Account Manager), Chief Engineer (CE) and tenants as needed.
  2. Serve as the main point of contact (POC) for service requests from tenants.
  3. Entry of tenant service requests into work order system.
  4. Ensure that 100% of the Certificate of Insurance (COI) for tenants and contractors are accurate and in compliance with standards.
  5. Enforces compliance with insurance requirements among tenants, contractors, vendors and suppliers.
  6. Codes and splits invoices based on cost centers and services performed.
  7. Prepares bill backs/re-bills for special tenant requests.
  8. Prepare manual adjustment forms for all miscellaneous tenant service requests and ensure they are billed back/re-billed to tenants monthly.
  9. Assists in management audits and prepares all files and records in preparation for the audit.
  10. Internal and external correspondence.
  11. Create, maintain, review, purge and forward files to appropriate storage location in accordance with company record retention policy.
  12. Update and file all documents for vendors and tenants and ensure that contract and lease administration files are accurate and up to date.
  13. Maintain and update tenant contact databases.
  14. Organize departmental meeting and travel arrangements.
  15. Revises and distributes updated property manuals (as needed) within the portfolio with the assistance of the property team members.
  16. Processes all aspects of accounts receivable.
  17. Negotiates office equipment leases and maintenance agreements while ensuring technological advancement of support systems fall within budget guidelines.
  18. Tracks budget line items relating for administrative account purchases and resolves negative variances relative to budget.
Requirements
  • 2+ years of previous Coordinator experience with commercial real estate experience a real plus.
  • Highly proficient in Microsoft Word, Excel, and Outlook.
  • Professional, reliable, flexible and have a positive, can-do attitude.
  • Excellent attention to detail with strong customer service skills and ability to prioritize.
  • Ability to communicate well in both written and verbal communication forms.
  • Proactive attitude and volunteers willingly to take on additional responsibilities and assist with other team members' projects.
  • Interest in real estate.
Education and Certification
  • Bachelor's degree and similar work experience.
Compensation Package

We offer a competitive salary range of $25 - $29 per hour, depending on experience and qualifications. In addition to a comprehensive benefits package, you will also receive opportunities for professional growth and development.



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