ServiceNow Developer Advisor
2 days ago
Join General Dynamics Information Technology (GDIT) as a ServiceNow Developer Advisor and be part of a team that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.
About the Role:We are seeking a highly skilled ServiceNow Developer Advisor to support our Enterprise platform. As a key member of our platform support and development team, you will serve as an ITSM subject matter expert and provide technical guidance on the configuration, development, support, migration, and maintenance of the ServiceNow implementation.
Key Responsibilities:- Develop, maintain, and enhance applications on the ServiceNow ITSM platform
- Implement configuration/customization of the ServiceNow application and facilitate the rollout of new modules and configure Application UI and workflow
- Provide ServiceNow architecture advisory support services, including architectural design reviews, code, roadmap design and prioritization, platform expertise, expert program/project guidance, and optimization planning
- Complete internal system audits and actively monitor license utilization (ServiceNow applications as well as third-party add-ons)
- ServiceNow platform deployments and upgrades
- Maintaining required information security controls for the platform
- Leading platform design sessions, performing design reviews, familiarity with architect frameworks, and publishing platform standards and design models
- Common services data model and ServiceNow data models, applying data governance strategy and considerations to maximize reuse of common data elements and to maintain high data quality
- ServiceNow product development lifecycle processes
- Technical Training, Certification(s), Degree, and 5+ years of relevant experience or equivalent years of experience
- ITSM experience
- Demonstrated experience in delivering high-value solutions from the customer's perspective with direct experience with ServiceNow platform strategy, design, and operational execution
- Prior experience implementing and deploying applications within the core suite of ITSM applications (Incident, Problem, Change, Knowledge, CMDB), to include reports
- Development experience with the ServiceNow APIs and using them to create or modify applications
- JavaScript (or similar languages) experience
- ServiceNow Certified System Administrator certification (CSA) or ability to obtain within 30 days of hire is required
- Flexibility to support issues or planned activities after hours, weekends, and holidays as needed
- GSA Public Trust Required
- ServiceNow Certified Application Developer (CAD)
- Security+ Certification
We offer a comprehensive benefits package, including medical plan options, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. We also offer full-flex work weeks, paid time off plans, including vacation, sick, and personal time, holidays, paid parental, military, bereavement, and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
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