ServiceNow Development Manager
2 days ago
Job Summary
We are seeking a highly experienced ServiceNow development professional to join our team at HCL Technologies. The ideal candidate will have a strong background in HRSD and a proven track record of delivering high-quality solutions using ServiceNow modules.
Key Responsibilities
1. Collaborate with cross-functional teams to design and implement ServiceNow solutions that meet business requirements.
2. Develop and maintain a deep understanding of ServiceNow modules and their applications in HRSD.
3. Provide technical guidance and support to team members on ServiceNow development best practices.
4. Participate in the creation of proposals to drive Service improvement plans and contribute to the development of new ServiceNow solutions.
5. Independently resolve tickets and ensure that agreed SLAs are met for the team.
6. Provide support for on-call escalations and L3 level support, including incident and problem management.
Requirements
7+ years of experience in ServiceNow development, with a strong focus on HRSD.
Excellent communication and interpersonal skills.
Strong understanding of Agile methodology and its applications in software development.
Ability to work independently and collaboratively as part of a team.
What We Offer
A dynamic and challenging work environment with opportunities for growth and development.
A competitive salary and benefits package.
The chance to work with a talented team of professionals who are passionate about delivering high-quality solutions.
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