ServiceNow Development Manager

2 weeks ago


Jersey City, New Jersey, United States HCL Technologies Full time
Job Description

Job Title: ServiceNow Development Manager

Job Summary:

We are seeking an experienced ServiceNow Development Manager to join our team at HCL Technologies. The successful candidate will have a strong background in ServiceNow development, with a focus on HRSD and Agile methodology.

Key Responsibilities:

  • Develop and implement ServiceNow solutions to meet business requirements
  • Lead a team of ServiceNow developers to ensure timely delivery of projects
  • Collaborate with cross-functional teams to identify and prioritize business needs
  • Ensure high-quality delivery of ServiceNow solutions, adhering to quality standards and regulatory requirements
  • Provide technical guidance and support to team members
  • Participate in the creation of proposals to drive Service improvement plans
  • Independently resolve tickets and ensure agreed SLA of ticket volume and time are met
  • Provide support for on-call escalations or L3 level support and incident and problem management
  • Work on value-added activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives

Requirements:

  • 7+ years of ServiceNow development experience
  • Experience in HRSD is a must
  • Good knowledge of ServiceNow modules
  • Strong communication skills
  • Experience working in Agile methodology

What We Offer:

HCL Technologies offers a dynamic and challenging work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.


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