Customer Service Representative
1 day ago
Job Summary:
As a Customer Service Representative at Drury Hotels, you will be responsible for providing exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner.
Key Responsibilities:
- Check guests in and out, promote company programs, maintain guest records, and handle cash transactions.
- Monitor guest satisfaction, resolve problems, and maintain a high standard of integrity, service, and hospitality at all times.
- Assist with set up and service of breakfast and kickback, including food preparation, setup, and cleaning after service.
- May be asked to perform duties of a Hot Breakfast Host/Hostess or Bartender when needed.
Requirements:
- Ability to take written and verbal direction in English and speak English clearly.
- Ability to relate to the public in a warm, friendly manner.
- Ability to pay attention to detail and handle multiple tasks simultaneously.
- Thorough knowledge of Drury Hotels policies and procedures.
- Ability to handle money, make change, and utilize office machines in normal day-to-day activities.
What We Offer:
- Quarterly bonuses up to $1600/year based on hotel results.
- Flexible scheduling, paid time off, hotel discounts, and free room nights.
- Mentorship, cross-training, development plans, management training, and more.
- Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program.
- Company-matched 401(k).
- Ranked among Forbes' Best Midsize Employers and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power.
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