Guest Room Caretaker

2 weeks ago


Joplin, Missouri, United States KMG Hotels Full time
Position Overview:
As a vital member of our team, the Housekeeper plays a crucial role in ensuring that our accommodations are consistently inviting and pristine for our guests.

Key Responsibilities:
  • Replace and refresh all bedding and towels.
  • Thoroughly sanitize and maintain all restroom facilities.
  • Dust and wipe down all surfaces within guest rooms, including windows, artwork, mirrors, electronics, appliances, and furniture.
  • Vacuum and mop all flooring.
  • Restock all room supplies and amenities.
  • Ensure all rooms meet company standards for cleanliness and presentation.
  • Maintain personal work area by keeping it stocked with necessary linens and supplies.

Guest Interaction:
  • Provide assistance to guests whenever possible.
  • Address and resolve any escalated customer service issues.
  • Respond to inquiries regarding hotel policies and services.
  • Follow up on guest requests to ensure satisfaction with hotel services and accommodations.
  • Actively promote and represent the property in a positive manner.
  • Ensure adherence to safety and security protocols for guests.

Additional Duties:
  • Complete daily housekeeping reports.
  • Notify the Executive Housekeeper or Front Desk when rooms are ready for occupancy.
  • Report any maintenance, security, or safety concerns to the appropriate personnel.

Qualifications:
  • High School Diploma, GED, or equivalent experience is required.
  • Previous experience in housekeeping is preferred but not mandatory.

About KMG Hotels:
KMG Hotels, established in 2000, is dedicated to providing exceptional hospitality experiences. With a commitment to growth and excellence, we own and operate a diverse portfolio of hotels, including franchises such as Marriott, Hilton, and Choice Hotels International. Our mission is to create a respectful and valued environment for all associates while maintaining high standards in hotel management and guest satisfaction. We believe in honest business practices and are focused on the well-being of our guests, associates, and stakeholders.
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