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Morning Service Team Member

2 months ago


Joplin, Missouri, United States KMG Hotels Full time
Job Summary

We are seeking a highly motivated and customer-focused Breakfast Server to join our team at KMG Hotels. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests during breakfast hours.

Key Responsibilities
  • Greet and Welcome Guests: Greet and welcome all guests in a friendly and professional manner, taking beverage and food orders in a prompt and efficient way.
  • Provide Excellent Service: Be attentive to guests' needs, ensuring their experience is exceptional from start to finish.
  • Food and Beverage Preparation: Prepare food and beverages for service to guests, presenting dishes according to established health and presentation standards.
  • Monitor Guest Behavior: Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
  • Table Maintenance: Clear and clean tables in a prompt and efficient manner, ensuring a clean and welcoming environment for guests.
  • Teamwork and Communication: Work collaboratively with other departments to ensure excellent quality and service, communicating effectively with colleagues and management.
  • Guest Problem-Solving: Take action to solve guest problems/complaints, using established guidelines for any service recovery to ensure guest satisfaction.
Requirements
  • Basic Reading and Writing: Possess basic reading and writing skills.
  • Food Service Experience: Have general knowledge of restaurant operations and food service experience.
  • Age and Physical Requirements: Be at the minimum age to serve alcohol in line with any local legislative requirements and be able to carry or lift items weighing up to 50 pounds/23 kilograms.
  • Communication and Math Skills: Possess strong communication and math skills, with the ability to handle cash and credit transactions.
  • Flexibility: Be able to work a flexible schedule, including nights, weekends, and holidays.