Senior Director of Business Process Management

3 weeks ago


Knoxville, Tennessee, United States Travelers Insurance Full time
Job Description

At Travelers Insurance, we are seeking a highly skilled Senior Director of Business Process Management to join our team. As a key member of our organization, you will play a critical role in driving customer, employee, and agent experiences by optimizing end-to-end business processes for operational effectiveness and efficiency.

Key Responsibilities
  • Develop and own opportunities to improve business results, influence strategy, and ensure seamless change management processes.
  • Manage a team of business professionals or lead project teams to ensure business actions are aligned with enterprise and business unit goals.
  • Identify and assess recommendations for process improvement opportunities and may initiate and implement large/multiple improvement opportunities.
  • Collaborate and influence to ensure efforts are focused on the most impactful initiatives across the enterprise to support the successful realization of business benefits and implementation of strategies.
  • Own and optimize the performance of an assigned capability or business area(s) and/or technologies, ensuring process efficiency by influencing stakeholders, requesting, and obtaining the proper tools, resources, and funding to maximize business value.
Requirements
  • Bachelor's Degree.
  • Familiarity with Six Sigma and Agile methodology.
  • Demonstrated experience in developing and planning effective strategies, with the ability to lead a team to implement those strategies.
  • Proven leadership skills with the ability to manage change, develop employees, and align resources to accomplish key objectives.
  • Ability to collaborate with business leadership to understand goals and identify strategies to achieve goals.
  • Forward thinker with the ability to bring industry best practices and regulatory knowledge to the table in a fast-paced and evolving environment.
  • 6 years of experience in operations, collaborating on projects, or working in a related field.
  • 3 years of leading, coaching, and/or indirect or direct management experience.
Benefits
  • Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.


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