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Educational Technology Support Specialist

2 months ago

Lansing, Michigan, United States InsideHigherEd Full time
Position Title: Classroom Support Analyst

Overview:

The Classroom Support Team, under the direction of the IT Manager for the Broad College of Business, is dedicated to delivering technical assistance and upkeep for classroom and instructional technologies throughout the institution. This team guarantees that educators, administrative personnel, and students have dependable access to the technological resources essential for an effective educational atmosphere. The ideal candidate will possess robust technical expertise, outstanding problem-solving skills, and a dedication to providing exceptional customer service.


Core Responsibilities:
  • Technical Assistance:
    • Deliver both on-site and remote technical support for classroom technologies, encompassing projectors, audio systems, computers, and video conferencing tools.
    • Diagnose and rectify hardware and software challenges swiftly to reduce disruptions during instructional sessions.
    • Support faculty and staff in utilizing classroom technology effectively before, during, and after classes.
  • Maintenance and Configuration:
    • Conduct regular maintenance and updates on classroom technologies to ensure peak performance.
    • Prepare and test equipment for special events, lectures, and conferences as required.
    • Install and set up new classroom technologies and software in accordance with institutional standards.
  • Training and Resources:
    • Facilitate training sessions for faculty and staff on the operation of classroom technologies.
    • Create and maintain user manuals, FAQs, and other instructional materials to promote self-service.
    • Record technical issues and solutions in the university's ticketing system.
  • Collaboration:
    • Work in close partnership with the IT department to ensure classroom technologies are compatible with the university's IT framework and policies.
    • Engage with academic departments to comprehend and support their unique technological requirements.
    • Participate in departmental meetings and contribute to technology planning and enhancement initiatives.

Institution Overview:

The institution is recognized as a leading global university, fostering a diverse community of faculty, staff, and students. The university offers a comprehensive benefits package, including health care, dental coverage, and educational benefits.


Diversity and Inclusion:

The university is committed to cultivating a culture that values diversity, equity, and inclusion, ensuring access and opportunities for all individuals.


Minimum Qualifications:

Knowledge equivalent to that typically acquired through the completion of a four-year college degree program; one to three years of progressively responsible experience in an information technology role related to the duties outlined; or an equivalent combination of education and experience. A valid driver's license and reliable transportation are required.


Preferred Qualifications:
  • Technical Proficiency:
    • Experience with audiovisual equipment, including projectors, sound systems, and video conferencing technologies.
    • Familiarity with classroom management software and learning management systems (LMS).
    • Solid understanding of networking principles and basic troubleshooting.
  • Interpersonal Skills:
    • Exceptional communication and interpersonal abilities.
    • Capability to articulate technical concepts to non-technical users in a clear and patient manner.
    • Strong customer service focus with a proactive approach to problem resolution.
    • Willingness to work evenings or weekends as necessary for special events or emergencies.

Physical Demands:

Ability to lift and transport equipment weighing up to 25 pounds.


Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, or protected veteran status.


Application Materials:

Resume and cover letter are required.


Work Hours:

STANDARD 8-5