Graduate Assistant, Technology Projects and Communications Specialist
5 days ago
The Graduate Assistant- Technology Projects & Communications will provide support for University technology in regards to: portal development and administration, technology communication services, technology professional development activities, and end-user support.
Key Responsibilities- Model the University Mission through dedicated job performance, service excellence to constituencies, respectful collaboration and active support of the University Mission and Catholic and Lasallian higher education.
- Perform technology-related duties across multiple aspects of technology, which includes responsibilities related to the enterprise portal environment, technology communications, and technology professional development activities.
- Assist in developing portal design specifications, standards, policies, testing plans, modification requirements, and documentation.
- Assist in developing, coordinating and conducting portal training for users on the University's enterprise portal platform.
- Assist in the development of the Office of Technology monthly newsletter and various communication platforms.
- Ability to install, configure, and provide basic training of computer applications.
- Perform any necessary diagnostic evaluation of portal-related issues through contact with the user.
- Ability to work independently and in team environments.
- Work closely with end-users to ensure technology needs are fulfilled.
- Assist in the training and mentoring of student employee staff.
- Willing and able to work a flexible schedule including evening and weekend shifts.
- Perform other related duties as assigned.
- Bachelor's degree required.
- Must be enrolled, and maintain satisfactory performance in one of Lewis University's graduate programs.
- Must possess a strong working and technical knowledge of PC and Apple hardware, as well as practical experience in widely used software, such as MS Office, Outlook, Internet browsers and corresponding operating systems.
- Experience with web development tools and mobile app software is preferred.
- Must be an effective communicator with a friendly, professional customer service-oriented manner.
- Must be willing to cross-train and rotate job functions to gain a wider support perspective and breadth of expertise in meeting support needs.
- Ability to work well as a member of a team is essential.
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