Salon Operations Manager
4 weeks ago
Thomas Taft Salon LLC is seeking a highly skilled and experienced Salon Manager to lead our team of creative professionals. As a Salon Manager, you will be responsible for the day-to-day operations of our salon, ensuring a professional and collaborative environment for both employees and clients.
Key Responsibilities:- Manage client scheduling and experience to ensure a smooth journey from booking to checkout.
- Lead the hiring process from start to finish, including candidate sourcing, interviewing, onboarding, and training.
- Manage payroll for all employees, ensuring timely and accurate payments.
- Develop and manage employee work schedules to ensure proper staffing to meet business needs.
- Foster a positive and collaborative team atmosphere and serve as a first point of contact for employee concerns.
- Ensure the salon is well-stocked with supplies and properly maintained, addressing minor repairs and upkeep as needed.
- Collaborate with the Marketing Manager to execute marketing campaigns and plan in-salon events designed to engage clientele and drive business growth.
- Address and resolve client and employee concerns promptly and professionally.
- Utilize CRM software to analyze performance data, manage inventory, and maximize profitability.
- Identify and initiate business-to-business partnerships for cross-promotion opportunities.
- Work closely with upper management to uphold existing sales standards while actively driving new sales growth.
- Conduct weekly check-ins with staff to provide support, feedback, and ensure a positive working environment.
- Organize and prepare reports for quarterly staff meetings, using data to identify trends and opportunities for improvement.
- Minimum of three years managing a creative team of 10+ employees.
- Experience with payroll management and hiring processes.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Availability to work Wednesday through Saturday and alternate Sundays, with flexibility to adapt to seasonal business demands.
- Knowledge of NYC labor laws and salon sanitation regulations.
- Ability to communicate effectively, both verbally and in writing.
- Proficiency in spreadsheets, CRM software, and other management tools.
- Enthusiastic, self-motivated, and capable of leading by example.
- Company-sponsored outings and rewards.
- Commuter benefits.
- Paid sick leave.
- 48% off retail products.
- $100 bonus for employee referrals.
- Tiffany's necklace for 5-year anniversary and Louis Vuitton wallet for 10-year anniversary.
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