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Business Development Manager

2 months ago

Overland Park, Kansas, United States Lockton Companies Full time

Lockton Affinity is seeking a highly skilled Business Development Manager to join their Client Solutions team. The ideal candidate will play a crucial role in serving and retaining clients, showcasing exceptional professionalism and adaptability in a fast-paced environment.

Key Responsibilities:

  • Deliver outstanding customer service to a portfolio of clients and identify opportunities for improvement.
  • Manage multiple tasks efficiently in a high-volume setting, ensuring timely completion of service requests.
  • Renew, service, and retain client business by exploring new markets and obtaining quotes, driving revenue growth and expansion.
  • Collect and share competitive information internally as needed, staying up-to-date on industry trends.
  • Identify and capitalize on cross-selling opportunities within existing accounts, enhancing customer satisfaction and loyalty.
  • Complete various service requests promptly, such as issuing certificates of insurance and handling billing inquiries, ensuring seamless client experiences.
  • Train junior staff on industry trends and business positioning, fostering a culture of knowledge sharing and development.
  • Contribute to a positive work environment by enhancing customer satisfaction and protecting confidential information obtained during job duties.

Requirements:

  • Bachelor's degree or equivalent business experience.
  • 3-5 years of commercial property/casualty knowledge and experience in client services.
  • Previous experience in the brokerage industry, with a strong understanding of commercial rating concepts.
  • Active P&C insurance license and proficiency in Microsoft Office.
  • Strong negotiation and organizational skills, with the ability to work in a fast-paced environment.

The above job description outlines the primary duties of the Business Development Manager role, providing a comprehensive understanding of the responsibilities and qualifications expected of the position at Lockton Affinity.