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Talent Acquisition Program Coordinator

2 months ago

Minneapolis, Minnesota, United States Acro Service Corp Full time

Company Overview

Acro Service Corporation (Acro) is recognized as one of the leading staffing firms in the nation, specializing in delivering tailored workforce solutions. We are currently seeking a Workforce Solutions Program Specialist to enhance our operational efficiency.

Position Summary

The Workforce Solutions Program Specialist plays a pivotal role in collaborating with client stakeholders to ensure the effective delivery of temporary staffing solutions through Managed Service Provider (MSP) partnerships. This position demands a commitment to providing exceptional service to clients in the recruitment and management of contingent personnel.

Key Responsibilities

  • Engage daily with Vendor Management Systems (VMS), including Acro's proprietary XRM System, to oversee client requisitions, supplier resumes, and onboarding documentation, ensuring adherence to compliance standards.
  • Deliver outstanding customer service by maintaining open communication with client users regarding the status of their requisitions, responding to inquiries promptly.
  • Manage interactions with suppliers concerning candidate submissions and address any issues related to assigned personnel.
  • Possess a comprehensive understanding of the recruitment process across various job categories, including technical, IT, and professional roles.
  • Provide timely updates to the Acro MSP program team to ensure cohesive communication regarding program activities.
  • Facilitate training for hiring managers on VMS functionalities, including requisition creation and candidate selection processes.
  • Assist suppliers in navigating the VMS, guiding them through standard staffing and recruitment procedures.
  • Address inquiries related to program operations and compliance.
  • Utilize VMS to create new client profiles, departments, requisitions, and supplier profiles as necessary.
  • Analyze and determine pricing structures for various skill sets upon request from client representatives.
  • Conduct audits of assignments and purchase orders to ensure alignment with billing rates and requisition terms.
  • Generate reports from the VMS as needed and interpret data for stakeholders.
  • Monitor business activities within the VMS to confirm that interviews are accepted and confirmed by clients.
  • Focus on achieving and surpassing program Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Qualifications

Education

  • Bachelor's degree or equivalent experience in a related field.

Experience

  • A minimum of two years in the staffing industry or a related HR role, such as recruiter or onboarding coordinator.

Skills

  • Proficient in Microsoft Word, Excel, and Outlook.
  • Excellent written and verbal communication skills, capable of engaging with all levels of personnel.
  • Strong customer service orientation and ability to multitask in a dynamic environment.
  • Negotiation skills for rates and terms as required.
  • Ability to foster positive relationships with vendors, clients, and team members.
  • Maintain confidentiality throughout the hiring process and uphold a professional demeanor.
  • Capability to create comprehensive reports for client review.

Work Environment

  • This position is primarily remote, with a low noise level in the work environment.
  • Most tasks will be performed using a computer, including email correspondence and report generation.

Acro is committed to fostering a diverse workforce and is an Equal Opportunity and Affirmative Action employer.