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Industrial Sales Support Specialist
2 months ago
Coastal Hydraulics, Inc. is seeking an experienced Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a crucial role in supporting our industrial sales team by providing exceptional customer service, processing quotes and work orders, and assisting with sales process improvements.
Key Responsibilities- Quote Generation: Assist in generating quotes for outside sales and house accounts, ensuring accurate and timely responses to customer inquiries.
- Project Management: Serve as a project management resource for outside sales, coordinating with cross-functional teams to ensure seamless execution of sales projects.
- Order Processing: Process quotes and work orders in our internal Work Order Management System, creating product orders and ensuring timely delivery of customer orders.
- Customer Communication: Communicate effectively with all departments, including sales, customer service, and operations, to ensure seamless customer experience.
- Sales Process Improvement: Assist with the development and implementation of sales process improvements, leveraging databases, our internal Work Order Management System, and other technologies to drive efficiency and effectiveness.
- Inventory Management: Daily processing of incoming and outgoing parts, components, and supplies, ensuring accurate inventory levels and timely delivery of customer orders.
- Minimum of three years' direct customer sales, parts research, quoting, and/or ordering experience in mechanical shop operations, parts requisition, or project management functions.
- Hands-on mechanical experience preferred, but not required.
- Proven record of effective organizational skills in planning or allocating resources to meet deadlines and create efficiencies.
- Physical requirements including but not limited to standing for long periods, lifting 50 lbs., walking, climbing, and squatting.
- Working experience with customer order processing systems and Microsoft Office applications.
- Effective listening, verbal, and written communication skills to problem-solve.
Coastal Hydraulics, Inc. offers a competitive salary and comprehensive benefits package, including 401(k), company-paid health insurance premiums, and long-term disability coverage. A background check and drug screening are required for this position.
