Patient Financial Services Customer Service Specialist
3 weeks ago
Penn Medicine Lancaster General Health is seeking a highly skilled and customer-focused Patient Financial Services Customer Service Specialist to join our team. As a key member of our revenue cycle team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers while ensuring accurate and timely financial information.
Key Responsibilities- Provide exceptional customer service to patients, families, and healthcare providers through phone, email, and in-person interactions.
- Respond to and resolve patient inquiries and concerns in a timely and professional manner.
- Collect and process patient payments, including credit card payments and insurance claims.
- Maintain accurate and up-to-date patient records, including demographic and financial information.
- Collaborate with healthcare providers and other team members to ensure accurate and timely financial information.
- Stay up-to-date on changing regulations and policies related to patient financial services.
- High school diploma or equivalent required.
- 2+ years of customer service experience in a healthcare or financial services setting.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Basic computer skills and knowledge of Microsoft Office.
Penn Medicine Lancaster General Health offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
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Patient Financial Services Representative
4 weeks ago
Lititz, Pennsylvania, United States Penn Medicine Lancaster General Health Full timeJob Title: Patient Financial Services Customer Service SpecialistWe are seeking a highly skilled and customer-focused Patient Financial Services Customer Service Specialist to join our team at Penn Medicine Lancaster General Health. As a key member of our revenue cycle team, you will be responsible for providing exceptional customer service to our patients...
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Lititz, Pennsylvania, United States Penn Medicine Lancaster General Health Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Penn Medicine Lancaster General Health. As a key member of our Patient Financial Services department, you will play a critical role in providing exceptional customer service to our patients and their families.Key ResponsibilitiesCustomer...
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Patient Financial Services Representative
1 month ago
Lititz, Pennsylvania, United States Penn Medicine Lancaster General Health Full timeJob SummaryWe are seeking a highly skilled and customer-focused Patient Financial Services Customer Service Specialist to join our team at Penn Medicine Lancaster General Health. As a key member of our revenue cycle team, you will be responsible for providing exceptional customer service to our patients, families, and healthcare providers.Key...
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Patient Financial Services Representative
4 weeks ago
Lititz, Pennsylvania, United States Penn Medicine Lancaster General Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at Penn Medicine Lancaster General Health. As a key member of our Patient Financial Services department, you will be responsible for providing exceptional customer service to our patients and their families, while also ensuring accurate and timely...
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Patient Financial Services Representative
4 days ago
Lititz, Pennsylvania, United States Penn Medicine Lancaster General Health Full timeJob SummaryWe are seeking a highly skilled Patient Financial Services Customer Service Representative to join our team at Penn Medicine Lancaster General Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, resolving complex issues, and ensuring a positive experience...
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Customer Service Representative
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Customer Service Representative
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2 weeks ago
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Customer Service Representative
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Branch Operations Manager
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Licensed Practical Nurse
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