Patient Financial Services Customer Service Specialist

3 weeks ago


Lititz, Pennsylvania, United States Penn Medicine Lancaster General Health Full time
Job Summary

Penn Medicine Lancaster General Health is seeking a highly skilled and customer-focused Patient Financial Services Customer Service Specialist to join our team. As a key member of our revenue cycle team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers while ensuring accurate and timely financial information.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and healthcare providers through phone, email, and in-person interactions.
  • Respond to and resolve patient inquiries and concerns in a timely and professional manner.
  • Collect and process patient payments, including credit card payments and insurance claims.
  • Maintain accurate and up-to-date patient records, including demographic and financial information.
  • Collaborate with healthcare providers and other team members to ensure accurate and timely financial information.
  • Stay up-to-date on changing regulations and policies related to patient financial services.
Requirements
  • High school diploma or equivalent required.
  • 2+ years of customer service experience in a healthcare or financial services setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and knowledge of Microsoft Office.
Benefits

Penn Medicine Lancaster General Health offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.



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