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Patient Financial Services Representative

2 months ago

Lititz, Pennsylvania, United States Penn Medicine Lancaster General Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at Penn Medicine Lancaster General Health. As a key member of our Patient Financial Services department, you will be responsible for providing exceptional customer service to our patients and their families, while also ensuring accurate and timely processing of medical bills and insurance claims.

Key Responsibilities
  • Respond to patient inquiries and resolve issues related to medical bills and insurance claims
  • Process and follow up on patient accounts, ensuring accurate and timely payment
  • Collaborate with healthcare providers and insurance companies to resolve billing and insurance-related issues
  • Provide excellent customer service, ensuring a positive experience for patients and their families
  • Stay up-to-date on changing regulations and guidelines related to medical billing and insurance
Requirements
  • High school diploma or equivalent required; associate's degree or higher preferred
  • Minimum 2 years of experience in customer service, medical billing, or a related field
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic computer skills and proficiency in Microsoft Office
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment
  • Recognition and rewards for outstanding performance