Patient Financial Services Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Patient Financial Services Customer Service Specialist to join our team at Penn Medicine Lancaster General Health. As a key member of our revenue cycle team, you will be responsible for providing exceptional customer service to our patients, families, and healthcare providers.
Key Responsibilities- Provide timely and accurate responses to patient inquiries and concerns regarding their medical bills and financial obligations.
- Collaborate with patients, families, and healthcare providers to resolve billing and insurance-related issues.
- Process and follow up on patient accounts, including financial assistance applications, medical assistance qualifications, and payment plans.
- Maintain accurate and up-to-date records of patient interactions and account information.
- Stay current with changing regulations and policies related to patient financial services and revenue cycle management.
- High school diploma or equivalent required; associate's degree or higher preferred.
- Two years of prior customer service, billing, and account resolution experience required.
- Strong written and verbal communication skills, with ability to effectively communicate with patients, families, and healthcare providers.
- Microsoft Office experience and strong organizational skills required.
- Ability to apply analytical skills to resolve complex billing and insurance-related issues.
- 100% tuition assistance at The Pennsylvania College of Health Sciences.
- Paid time off and paid holidays.
- Shift, weekend, and on-call differentials.
- Health, dental, and vision coverage.
- Short-term and long-term disability.
- Retirement savings account with company matching.
- Child care subsidies.
- Onsite gym and fitness classes.
Penn Medicine Lancaster General Health is an equal opportunity employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.
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Patient Financial Services Representative
4 days ago
Lititz, Pennsylvania, United States Penn Medicine Lancaster General Health Full timeJob Title: Patient Financial Services Customer Service SpecialistWe are seeking a highly skilled and customer-focused Patient Financial Services Customer Service Specialist to join our team at Penn Medicine Lancaster General Health. As a key member of our revenue cycle team, you will be responsible for providing exceptional customer service to our patients...
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Lititz, Pennsylvania, United States Penn Medicine Lancaster General Health Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Penn Medicine Lancaster General Health. As a key member of our Patient Financial Services department, you will play a critical role in providing exceptional customer service to our patients and their families.Key ResponsibilitiesCustomer...
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