Customer Service Representative
2 weeks ago
Job Summary
Emerson Hospital seeks a skilled Customer Service Representative to join our team. As a key member of our Service Response Center, you will be responsible for handling patient inquiries in a courteous and timely manner. Your excellent communication and customer service skills will enable you to work effectively with patients on various diets to assist them in selecting nutritious meal options.
Responsibilities
- Respond to patient inquiries in a professional and courteous manner.
- Work with patients to select nutritious meal options based on their dietary needs.
- Collaborate with the Customer Service Supervisor to ensure seamless communication and resolution of patient concerns.
- Maintain accurate records of patient interactions and meal selections.
Requirements
- High School Diploma or equivalent required; college degree preferred.
- Minimum 1 year of experience in an office or clerical setting, preferably in a hospital or medical business office environment.
- Excellent communication and customer service skills.
- Working knowledge of the Meditech system.
- Ability to read, write, and communicate in English.
- Strong computer skills.
- Ability to maintain confidential information.
Working at Emerson Hospital
Emerson Hospital is a leading healthcare provider in the region, committed to delivering exceptional patient care and service. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, collaborating with a talented team of healthcare professionals to make a positive impact on the lives of our patients.
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