Cincinnati Hotel Manager

21 hours ago


Cincinnati, Ohio, United States The Westin Cincinnati Full time

Welcome to The Westin Cincinnati

We are a world-class hotel that is passionate about delivering exceptional guest experiences. As a Front Office Manager, you will play a critical role in leading our front office team and ensuring that all guests receive the highest level of service.

About the Role:

This is an exciting opportunity for an experienced and motivated individual to join our management team. As a Front Office Manager, you will be responsible for overseeing the day-to-day operations of the front office, including managing staff, controlling expenses, and driving revenue growth.

Responsibilities:

  • Supervise and train front desk staff to ensure they have the skills and knowledge needed to deliver exceptional guest service.
  • Develop and implement strategies to improve guest satisfaction and drive revenue growth.
  • Monitor and control labor costs, inventory levels, and other expenses to ensure the front office operates within budget.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Conduct regular performance evaluations and provide feedback to staff members.
  • Identify and address any issues or concerns that may impact guest satisfaction or employee morale.

Requirements:

  • A minimum of 2 years of experience in a front office management role, preferably in a luxury hotel setting.
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Proficient in PMS systems and able to handle cash and credit transactions.
  • Excellent leadership and communication skills, with the ability to motivate and inspire staff.
  • Able to work effectively in a fast-paced environment and adapt to changing circumstances.

Salary Range: $70,000 - $90,000 per year, depending on experience.



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