Cloud Solutions Account Manager
2 weeks ago
Position Overview:
As a Cloud Solutions Account Manager, you will act as a crucial liaison for customer service, focused on ensuring the reliability and advancement of our clients' cloud-based business operations. This role requires close collaboration with the Alibaba Cloud Americas team to prioritize and resolve customer inquiries, challenges, and feature requests in a timely manner.
Operational Excellence:
Maintain the stability and security of customer cloud environments through thorough risk management, prompt product updates, and effective emergency response to faults.
Enhance cloud resource utilization and performance, thereby improving operational efficiency and client satisfaction.
Champion ongoing product operational enhancements, streamlining cloud management, and equipping customers with the tools necessary for sustainable cloud platform maintenance.
Cloud Migration Guidance:
Assist clients throughout their cloud migration process, utilizing our expertise in application architecture, big data frameworks, database localization, performance optimization, data governance, and platform development.
Provide industry-specific best practices and solutions to maximize cloud resource utilization.
Cloud Optimization (Public Cloud):
Design and refine system architectures to ensure business continuity, disaster recovery capabilities, system monitoring, and regular recovery drills for optimal reliability.
Implement intelligent monitoring and alerting systems to enhance operational efficiency and user experience.
Comprehensive Technical Operations:
Deliver end-to-end cloud technology support, including cost optimization, maturity assessments, compliance, security enhancements, and consulting services to strengthen customers' cloud operations.
Expert Consultation:
Provide best practices, solution consulting, and services tailored to Alibaba Cloud's intelligent product offerings.
Support clients in improving their cloud product operations and usage proficiency, facilitating successful cloud migrations with effective tools and strategies.
Qualifications:
Minimum of 5 years of experience in solution development, architectural design, server-side development, and operational tasks for large-scale internet or financial applications or within enterprise environments.
Strong technical background in large-scale application development or operations with cloud product foundations.
Expertise in technical areas such as cloud-native technologies, big data, databases, networking, middleware, and the architecture of primary business line products.
Ability to comprehend and design cross-product system architectures and effectively address related challenges.
Skilled in recognizing customer segments and maintaining tailored communication and problem-solving strategies to ensure satisfaction at all levels, including senior management.
Strong operational management capabilities, emphasizing system optimization to enhance cloud platform stability and efficiency.
Proficient in coordinating both internal and external stakeholders, managing customer or complex internal projects, adhering to service level agreements, and achieving high satisfaction rates.
Systematic and comprehensive solution design and architectural skills suited for complex technical environments.
Exceptional ability to break down complex technical issues into actionable solutions and system architecture designs for single-product technical scenarios.
Expertise in applying practical cases and custom optimization solutions for customer-specific business scenarios, such as high availability.
The ideal candidate will foster a communicative environment, excelling in distilling communication points, effective listening, and clear expression of ideas. With a proactive service-oriented mindset, you are dedicated to resolving customer issues thoroughly. If you possess a blend of technical expertise, customer-facing experience, and a commitment to delivering exceptional solutions, we encourage you to consider this opportunity.
Compensation:
The expected base pay range for this position at the start of employment is between $133,000/year and $220,000/year. However, the actual base pay offered may vary based on several individualized factors, including market location, job-related knowledge, skills, and experience.
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