Senior Operations Manager

4 weeks ago


Pigeon Forge, Tennessee, United States Xtreme OpCo LLC Full time
Job Title: Senior Operations Manager

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Xtreme OpCo LLC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our facility, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:
  • Recruit, hire, train, evaluate, and terminate functional managers.
  • Exemplify the core value philosophy to all subordinates.
  • Build a culture centered around the core values throughout the facility.
  • Maintain an open-door policy.
  • Co-Lead weekly Ops L10 with GM.
  • Address and resolve all guest issues personally or given to GM if major issue.
  • Work with GM to achieve year-over-year growth and profitability.
  • Hold GSM's accountable for providing great guest service & upholding core values.
  • Schedule GSA's 2 weeks in advance.
  • Ensure all Jolt checklists are being done on time and done correctly by all team members.
  • Get monthly reports together for the accountants.
  • Maintain team member personnel files, forms, and records.
  • Establish site goals and develop efforts to ensure that goals are met or exceeded.
  • Coordinate facility & building maintenance.
Requirements:
  • High school diploma or general education degree (GED); and a minimum of 2 years of management experience in the field; or equivalent combination of education and experience.
  • Working knowledge of the Internet, Microsoft Office Professional, and willingness to learn new software platforms such as our POS system, party booking software, and scheduling.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the public.

Xtreme OpCo LLC offers excellent benefits, including:

  • 401(k) Retirement Plan
  • 401(k) Company Matching
  • Health Insurance
  • Dental Insurance
  • Vision insurance
  • Paid Time Off
  • Employee Discounts

*Waiting period may apply. Only full-time employees eligible.*

Xtreme OpCo LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, genetic status, or any other status protected by federal, state, or local law.

Additional Requirements:

  • Position requires consistent activity, such as walking, bending, and lifting.
  • Must be able to work holidays and weekends.
  • Employment contingent on background check.


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