Site Operations Manager

4 weeks ago


Pigeon Forge, Tennessee, United States Venu+ Full time
Job Overview

Venu+, the global leader in turn-key revenue-share outsourced services, is seeking a skilled Site Operations Lead to join our team. As a key member of our operations team, you will play a vital role in ensuring the smooth and efficient operation of our entertainment venues.

Key Responsibilities

  • Monitor and maintain arcade games, locker systems, and mobility equipment to ensure they are in proper working condition for guests.
  • Lead and motivate a team of coworkers to develop a guest-focused culture.
  • Manage team workflow, delegate tasks, and act as the point of contact in the absence of the location manager.
  • Provide exceptional guest service, explaining game rules, controls, and strategies.
  • Maintain a clean, tidy, and organized environment, creating an inviting atmosphere for guests.
  • Guide guests through an array of enticing prizes, ensuring they leave with unforgettable memories.
  • Adhere to all venue policies and procedures to maintain a safe and enjoyable environment for all.

Requirements

  • High school diploma or equivalent.
  • Previous experience in an entertainment or hospitality setting is preferred.
  • 2 years of leadership experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong problem-solving abilities and attention to detail.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Basic computer skills.


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