Floor Operations Manager

4 weeks ago


Pigeon Forge, Tennessee, United States WonderWorks Full time
Job Description

At WonderWorks, we are seeking a skilled Floor Supervisor to orchestrate a seamless experience for our guests. As a key member of our team, you will be responsible for ensuring smooth building operations, handling guest concerns, and delivering exceptional customer service.

Responsibilities:
  • Guest Interaction: Greet and interact with guests and team members, providing exemplary customer service and creating a welcoming atmosphere.
  • Operations Coordination: Under the direction of the Manager on Duty, coordinate attendant breaks, rotation, and cleaning assignments for the shift, ensuring a well-organized and efficient work environment.
  • Issue Reporting: Report any issues or concerns to the Manager on Duty, and escalate customer complaints and/or incidents as necessary.
  • Support Functions: Assist in admissions, retail, laser tag, concessions, ropes course, and other departments as needed, providing support to ensure a smooth guest experience.
  • Cleaning and Maintenance: Clean and stock bathrooms and the bubble lab, maintaining a clean and safe environment for our guests.
Qualifications:
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with guests and team members.
  • Problem-Solving: Ability to multitask, work independently, and make reasonable and ethical decisions quickly, anticipating guest needs and resolving issues efficiently.
  • Mathematical Skills: Basic mathematical skills, as needed to make change and perform other tasks accurately.
  • Availability: Ability to work any shift, including nights, weekends, and holidays, with a high level of flexibility and adaptability.
  • Education: High school diploma or equivalent required, with at least one year of supervisory experience preferred.
  • Physical Demands: Ability to stand, stoop, climb, bend, and walk throughout the work area for prolonged periods, with the ability to lift and/or move up to 100 pounds.


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