Patient Services Coordinator

1 week ago

Pensacola, Florida, United States CAN Community Health Full time

Job Type:

Full-time

Position Overview:

CAN Community Health, a leading provider of HIV services, is seeking a dedicated Patient Services Coordinator to join our team. This role is vital in ensuring a positive experience for patients visiting our facility.

We are in search of an individual who is committed to supporting those affected by HIV and other health challenges. You will be an integral part of our professional team, embodying our organization's mission and values. We provide a supportive work environment with a favorable daytime schedule, competitive compensation including a bonus structure, and a comprehensive benefits package that features a retirement plan with a generous employer matching contribution.

Key Responsibilities:

This position encompasses various administrative duties at the front desk, including but not limited to:

  1. Efficiently learning and utilizing the Electronic Medical Records (EMR) system.
  2. Welcoming and directing all patients and visitors in a friendly and professional manner.
  3. Handling incoming calls with professionalism and ensuring proper routing.
  4. Generating new billing batches in the EMR system each day.
  5. Collecting payments for services rendered and managing account balances.
  6. Accurately documenting all transactions in the EMR system.
  7. Confirming that current insurance information is on file.
  8. Making copies of insurance cards for EMR as necessary.
  9. Maintaining up-to-date insurance records for patients in the EMR system.
  10. Updating consent forms and privacy policies annually.
  11. Verifying patient demographics during each visit.
  12. Distributing all incoming mail and faxes to the appropriate departments.
  13. Coordinating transportation for patients when required.
  14. Promoting and adhering to the mission and values of CAN Community Health, following all relevant policies and procedures.
  15. Ensuring confidentiality of patient information in compliance with HIPAA and professional standards.
Additional Duties:

  1. Providing support to the Check-Out, Medical Records, and nursing staff with administrative tasks as needed.
  2. Managing inventory of office supplies to ensure availability.
  3. Interacting effectively and respectfully with a diverse population of patients and staff.
  4. Performing other related duties as assigned.
Qualifications:

  • Associate Degree or equivalent experience in a relevant field.
  • A minimum of three years of office experience is required.
  • At least one year of experience in a medical office setting, particularly with medical records or front office operations.
  • Familiarity with electronic medical records systems is preferred.
Essential Skills:

  1. Strategic thinking and problem-solving abilities.
  2. Results-oriented mindset.
  3. Strong communication skills.
  4. Excellent interpersonal abilities.
  5. Effective decision-making skills.
  6. Proficiency in computer applications and the ability to learn new software quickly.
Knowledge and Abilities:

  1. Ability to manage and prioritize multiple tasks with minimal supervision.
  2. Capability to work efficiently in a fast-paced environment with frequent interruptions.
  3. Comfortable interacting with a diverse clientele both in person and via phone.
  4. Understanding of medical terminology and office procedures.
  5. Proficient in using office equipment, including multi-line phone systems.
  6. Skilled in Microsoft Office Suite and Outlook.
  7. Highly organized with a keen attention to detail.
  8. Effective problem-solving skills.
  9. Ability to work independently and as part of a team.
  10. High level of comfort in a diverse workplace.
Training Requirements:

  • General Orientation
  • HIPAA Compliance
  • Sexual Harassment Training
  • Workplace Violence Awareness
  • HIV/AIDS Health Stream Courses (as assigned)
Work Environment:

This position operates within a professional office setting, utilizing standard office equipment such as computers, telephones, photocopiers, and fax machines.

Physical Requirements:

  1. Maintain a neat and professional appearance.
  2. Primarily sedentary role, requiring occasional lifting of up to 10 lbs.
  3. Ability to communicate effectively through spoken word and possess visual and auditory acuity.
Other Information:

This job description is intended to provide a general overview of the responsibilities and qualifications for this position. Duties and responsibilities may change at any time with or without notice.

Reporting Structure:

This position reports to the Practice Administrator.


CAN Community Health is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.


Compensation:

Hourly rate: $22.00

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