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Customer Experience Ambassador

2 months ago

Warwick, Rhode Island, United States Enterprise Holdings Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Meet and greet customers in a professional and friendly manner, providing a positive first impression of our company.
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including offering optional protection products, upgrades, fuel options, and additional equipment.
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
  • Answer incoming calls for reservations, rate quotes, general questions, provide information, and resolution for customers, other branches, and other vendors.
  • Place outgoing calls for callback management and miscellaneous calls as assigned.
  • Assist in assessing the condition of rental vehicles upon return.
  • Notify management of any known customer problems or vehicle issues.
  • Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.
Requirements
  • Must be at least 18 years of age.
  • High School Diploma or G.E.D. required.
  • Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
  • Valid US driver's license for a minimum of 1 year.
  • No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related incidents on driving record in the past 5 years.
  • Basic level experience and understanding of a PC and Microsoft Office products required.
  • Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Willing to accept the starting pay of $20.19/hour plus potential to earn $1/hour shift differential and incentive-based bonuses.
  • Able to work up to 40 hours a week, including weekends, starting at 4:00pm.