Customer Experience Associate

2 weeks ago


Warwick, Rhode Island, United States Enterprise Holdings Full time
Customer Experience Representative

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for all customers, and facilitating the rental process.

Responsibilities:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems
  • Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training

Requirements:

  • Must be at least 18 years of age
  • High School Diploma or G.E.D. required
  • Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Valid US driver's license for a minimum of 1 year
  • No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol-related incidents on driving record in the past 5 years
  • Basic level experience and understanding of a PC and Microsoft Office products required
  • Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Willing to accept the starting pay of $20.19/hour plus potential to earn $1/hour shift differential and incentive-based bonuses
  • Apart from religious observation, must be able to work up to 40 hours a week including weekends starting at 4:00pm

Benefits:

  • Medical and Prescription Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Life Insurance
  • Long Term Disability
  • 401K with Company Match
  • Profit Sharing
  • Employee Assistance Programs
  • PerkSpot Discounts
  • Travel Assistance
  • Vehicle and Rental Purchase and Discounts which extends to Friends and Family
  • Generous Paid Time Off
  • Paid Holidays
  • Paid Volunteer Day

Equal Opportunity Employer/Disability/Veterans



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