Customer Experience Representative
3 days ago
About Us
Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is to provide exceptional care and service to people and their pets when they need it most.
Talent and Culture at VEG
We strive to create a work environment that values our employees and their pets, just as we do for our customers. With a "customer first" mentality, we aim to provide the best experience possible for everyone involved.
What We're Looking For
We're seeking a talented and friendly Receptionist to join our team. As a Receptionist, you will be the first point of contact for our clients and their pets, providing exceptional customer service and ensuring a smooth and seamless experience.
Responsibilities
- Provide first-level customer service
- Handle all phone inquiries and transfer calls to the appropriate party
- Greet clients and their pets
- Keep the reception desk tidy and the refreshment center fully stocked
- Enter client information into company software
- Process payments
Requirements
- 2+ years of prior experience working as a Receptionist is a must
- Prior experience with animals in a veterinary environment is a major plus
- Knowledge of Infinity/ImproMed is a major plus
- Flexible and available to work nights, weekends, and holiday shifts
Why Choose Us
At VEG, we offer a unique work environment that prioritizes our employees and their pets, just as we do for our customers. Some of the benefits we offer include:
- Industry-leading compensation
- Something new every day - you'll never be bored in emergency medicine
- We build our hospitals from scratch, using the latest equipment and technology
- Generous employee pet discount
- Referral rewards - tell your friends why they should come work for VEG too
- Health, Vision, and Dental Insurance
- 401K w/ company match
- Paid parental leave - 10 weeks of paid leave at 100% of regular salary
- Unlimited Continuing Education opportunities - we want to help you grow in your career
- Flexible work schedules for a true work-life balance
- Growth and relocation potential
- Groceries sent to the hospitals weekly for the staff to enjoy, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc
We celebrate diversity and are committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you.
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