Guest Services Ambassador

3 weeks ago


Warwick, Rhode Island, United States Coury Hospitality Full time
Job Title: Guest Services Curator

Join Coury Hospitality as a Guest Services Curator and be part of a team that delivers exceptional guest experiences. As a key member of our front office team, you will be responsible for creating a warm and welcoming atmosphere for our guests, visitors, and staff.

Key Responsibilities:
  • Provide exceptional customer service and ensure a high level of guest satisfaction.
  • Register guests efficiently and accurately, and ensure a smooth check-in and check-out process.
  • Promote hotel services and amenities, and provide helpful information to guests.
  • Handle guest issues and respond to special requests in a professional and courteous manner.
  • Settle guest accounts and process forms of payment accurately and efficiently.
  • Work closely with other front office and administration staff to ensure seamless communication and teamwork.
Requirements:
  • Strong customer service skills and a commitment to guest satisfaction.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Basic accounting skills and knowledge of computer systems.
  • Ability to work quickly and efficiently under pressure.
  • Knowledge of hotel facilities and features.
Physical Demands:
  • Ability to stand for long periods of time.
  • Work in a crowded office setting or close quarters.


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