Telecommunications Expert

4 days ago


Seattle, Washington, United States Apex Systems Full time
About the Role

We are seeking a highly skilled Telecommunications Expert to join our team at Apex Systems. As a key member of our Client Telecom team, you will play a critical role in enhancing the experience of our customers.

Key Responsibilities
  • Coordinate and Manage moves, adds, and changes to ensure seamless communication services.
  • Troubleshoot and Administer Cisco Telecom, Biscom E-Fax, and Cisco Gateways to resolve technical issues.
  • Research and Recommend new technologies and process improvements to optimize our data and voice communication systems.
  • Implement and Maintain our organization's communication systems to ensure optimal performance.
  • Provide Remote Access and Telecom Support as needed to ensure minimal downtime.
  • Publish and Maintain Documentation in our team knowledge base to ensure knowledge sharing and collaboration.
  • Exercise Good Judgement when faced with challenging situations to ensure effective problem-solving.
  • Participate in IT Projects and Initiatives as necessary to drive business growth and improvement.
  • Participate in On-Call Rotation to provide after-hours emergency support and ensure business continuity.
  • Provide Excellent Customer Service with a high degree of professionalism to ensure customer satisfaction.
  • Collaborate Effectively with team members to identify and work toward solutions.
  • Manage Multiple Tasks and Priorities to ensure timely completion of tasks and projects.
  • Have Excellent Written and Verbal Communication Skills to effectively communicate with stakeholders.
Requirements
  • Bachelor or Associate Degree in a related field or equivalent work experience.
  • Prior Experience with an Enterprise Cisco Telephony solution.
  • 2 Years Minimum Experience in a related field.
  • Ability to Troubleshoot and navigate complex telecommunication and related systems.
  • Systems Experience with Cisco Unified Communication Systems, eFaxing applications, Windows & Linux systems, and Cisco Analog and Digital Gateways.
  • Physical Networking experience with copper & fiber cabling, racks, device power requirements, 66 & 110 blocks.
  • Experience Working in a Ticketing System such as Cherwell.
  • Ability to Interact with Clinicians and travel to sites (mileage and parking can be expensed).
Preferred Qualifications
  • Proficiency in Providing Remote Support to ensure seamless communication services.
  • Excellent Verbal and Written Communication Skills to effectively communicate with stakeholders.
  • Demonstrated Passion for Technology to drive innovation and improvement.
  • Certifications a Plus such as CCNA, CCNET, WebEx.


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