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Technical Program Manager, Infrastructure Operations
2 months ago
About AWS Infrastructure Services
AWS Infrastructure Services is responsible for the design, planning, delivery, and management of all global infrastructure for AWS. Our team ensures that the cloud remains operational, supporting all AWS data centers along with the servers, storage, networking, power, and cooling systems that provide our customers with uninterrupted access to the innovations they depend on.
Join Our Diverse Team
As part of a diverse group of professionals including software, hardware, and network engineers, supply chain specialists, security experts, and operations managers, you will collaborate across AWS to uphold the highest standards of safety and security while delivering extensive capacity at competitive costs. Our inclusive culture encourages bold ideas and empowers you to see them through to completion.
Your Role as a Technical Program Manager
In this position, you will be a key member of the Internet Services Technical Business Development organization, which is tasked with architecting, engineering, provisioning, and managing various types of capacity for Amazon and its customers. This encompasses our global private Backbone and the connectivity between Amazon and the Internet.
Key Responsibilities
- Lead complex, multi-disciplinary delivery service projects utilizing your telecommunications and networking expertise.
- Engage with internal stakeholders to define requirements and manage cross-functional projects throughout their lifecycle.
- Oversee project timelines, identify and mitigate risks, and communicate effectively with all project stakeholders.
- Collaborate with internal customers and technical teams to ensure capacity is available as needed.
- Measure and monitor performance against service level agreements (SLAs) and drive continuous improvement in processes and performance metrics.
- Manage network inventory while ensuring data integrity and efficiency.
- Foster relationships with leased and peering network partners to enhance delivery and identify areas for operational improvement.
About Our Team and Culture
At AWS, we value diverse experiences and encourage candidates from all backgrounds to apply. We believe in work-life harmony and strive to create a flexible working environment that supports both professional and personal success. Our inclusive team culture promotes continuous learning and curiosity, with employee-led affinity groups and ongoing events that celebrate our differences.
Career Development
We are committed to raising our performance standards and supporting your career growth through mentorship and knowledge-sharing opportunities.
Basic Qualifications
- 3+ years of experience in technical infrastructure management.
- Familiarity with best practices and emerging technologies related to infrastructure.
- Experience with various infrastructure build scenarios.
Preferred Qualifications
- Basic knowledge of networking principles.
Amazon is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
